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Guest Relations Coordinator

Company: Major Food Group
Location: Miami
Posted on: May 6, 2021

Job Description:

Job Details Job Details MFG is looking to hire talented professionals to join our growing team! We are looking for a Guest Relations Coordinator that is avaiable to start immediately! This position is fully remote! Responsibilities: * Manage reservation books for all MFG restaurants and handle high volume email inquiries. * Communicate guest needs and necessary information including cancellations, changes, VIP reservations, and guest issues with restaurant managers. * Understand floor plan and service flow in order to maximize restaurant capacity, minimize wait times at the door, and meet guest needs. * Expedite guest experiences, special requests and prepays. * Support the Guest Relations department including but not limited to sending daily VIP reports, acquiring itemized receipts, escalating inquiries to management. * Communicate all Event Inquiries to the Event Team. * Build and maintain a relationship with local concierges. * Exhibits professionalism and projects a positive image in telephone and email conversations while processing information and maintaining composure under stressful situations. * Have a thorough knowledge of Major Food Group restaurant menus and design. Ideal Candidate : * Will have 1-2 years of prior restaurant experience, fine dining preferred * Basic knowledge of Microsoft Office * Excellent written and verbal skills * Strong guest relations skills and a desire to build relationships with guests * Comfortable in a high-volume, fast-paced environment * Proficient on Resy, Open Table or SevenRooms * Demonstrate a sense of urgency, attention to detail, and strong work and personal ethic * Experience with Customer Relationship Management software is a plus * Proactive and diligent Compensation Details Compensation: Hourly (Based on Experience) Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off

Keywords: Major Food Group, Miami , Guest Relations Coordinator, Other , Miami, Florida

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