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Customer Care Representative (CCR)

Company: Sanford Barrows Group LLC
Location: Miami
Posted on: May 6, 2021

Job Description:

Fast past Banking Call Center is looking to hire bilingual (English/Spanish) Client Care Specialists. Duties: Responsible for inbound calls regarding client inquiries, concerns regarding their account and/or bank products and services ensuring their request are fully satisfied. Assist clients with online banking registration, online banking access, reset passwords, and online wires ensuring the customer's identity is verified through the established process. Conduct client call backs maintaining with integrity, following procedures to ensure confidentiality information and security. Responsible in handling complex issues or inquiries ensuring the request is completed in a timely manner. Perform follow-up as needed, (especially on time sensitive issues) assuring we meet set SLA goals. Escalate issues to the appropriate parties, when needed. Assist with tracking with customer data. Serve as Back up answering client emails, online banking (FXIM) messages and assisting customer inquiries or concerns. Responsible for completing training program assigned. Performs other functions and/or duties as assigned. Requirements: Education: 2 year Associates degree Experience: One (1) year of experience in a bank call center environment. Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.) Strong verbal and written communication skills, ability to communicate at all levels of the organization. Must be fluent in English and Spanish. Ability to fluently speak, understand, read and write both languages Job Requirements:

  • Answer incoming customer service calls
  • Generated from inbound customer service calls
  • Resolving customer complaints regarding product sales to customer service problems
  • Assisting customers with customer service related issues
  • Provide excellent customer service and customer relations
  • Take incoming telephone calls from customers requesting customer service
  • Resolve customer service problems/issues
  • Assure quality customer service to all customers
  • Resolve customer product or service issues
  • Handling customer issues/requests maximizing customer satisfaction
  • Support customer orders such as new customer account
  • Resolve customer service oriented issues
  • Maintaining high customer retention, customer satisfaction and monitoring customer complaints in service department
  • Verify information/answer customer inquiries
  • Ensuring that outstanding customer service
  • Maintain reports on customer service
  • Improve the customer service function and customer experience
  • Resolve customer service issues or refunds
  • Greeting customers and assessing customer needs
  • Provide exceptional customer service by greeting customers and assessing customer needs

Keywords: Sanford Barrows Group LLC, Miami , Customer Care Representative (CCR), Other , Miami, Florida

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