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Client Service Specialist

Company: Compass Miami
Location: Miami
Posted on: May 6, 2021

Job Description:

Job DescriptionWe are seeking a Client Service Specialist to join our team. This highly organized and motivated professional will serve as the first point of contact for client questions. This position will manage various company processes and provide general support on projects across all departments.RESPONSIBILITIES:*Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.*Respond to client queries.*Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.*Identify client needs, and respond in a professional, efficient, and courteous manner.*Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.*Acknowledge and address all customer inquiries on time.*Attract potential customers by answering product and service questions. Suggest information about products and services.*Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.*Suggest potential products and services to management by collecting customer information and analyzing customer needs.*Add value to the business by providing fantastic customer service, engage customers, and build relationships with buyers by accounts.*Address any issues that may arise and escalate to management for their engagement and support.*Handle other duties as needed. Associated topics: assist, help, network, pc, support analyst, systems administrator, technical support, technical support specialist, technician iv, technology

Keywords: Compass Miami, Miami , Client Service Specialist, Other , Miami, Florida

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