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Reading Truck Group - Parts & Service Coordinator

Company: Reading Truck Body
Location: West Palm Beach
Posted on: June 12, 2021

Job Description:

Reading Truck Group - Parts & Service Coordinator

West Palm Beach, FL, USA Req #2890

Friday, June 4, 2021

JOB TITLE: Parts & Service Coordinator

COMPANY: THE READING TRUCK GROUP

LOCATION: WEST PALM BEACH, FL

Position Summary:

The Parts & Service Coordinator will coordinate and oversee the Order Fulfillment process of Parts, Accessories and Service. This will include quoting customers, entering Sales/ Service orders, sourcing the required parts, scheduling the required resourced to complete the work and invoicing. Ensure that customer orders, inquiries, and follow-up are performed in a timely and efficient manner to the customer's total satisfaction. Work with Service Managers and inside sales staff to grow the Parts & Service business in a profitable manner.

We are a leading manufacturer, distributor and fleet sales expert of premium truck bodies with commercial upfit for vocational markets nationwide. We strive for a pioneering attitude and a focused commitment to innovation in all we do.

Position Responsibilities :

  • Work closely with relevant sales and branch level employees to grow the Parts & Service business in the local market by solving customer's problems quickly and efficiently
  • Respond promptly providing quotes, customer support, invoices, order changes and customer complaints.
  • Quote and assist in managing the following customer offerings: Preventive maintenance plans, Annual certifications, Inspection of equipment, On-sight repairs, Emergency repairs, the ability to purchase add-on parts and accessory items to include delivery and install, Service second to none, before, during and after the sale
  • Enter customer orders and ensure timely fulfilment
  • Enter and follow up on Purchase Orders with vendors. Ensure parts are received and issued accurately and in a timely manner
  • Tracks shipments, file claims and processes returned goods
  • Prepare paperwork for freight pickup through Reading's transportation company
  • Recommend major purchases for quick turn inventory items in accordance with company policy as it relates to the service department
  • Establish and maintain MRP. Review safety stocks. Review MRP daily, purchase parts as needed
  • Maintain type of products on display, quantity, quality and appearance of the display area
  • Responsible for credit card payments and related admin
  • Comply with all company and OSHA safety regulations
  • Assist with the annual physical inventory for Parts and Service Department
  • Maintain cycle count accuracy reports
  • Other duties, as assigned


Position Qualifications & Requirements:

Education:
  • High School Education or GED equivalent.

Experience :
  • Minimum of 5 years customer service experience in a manufacturing environment
  • Strong marketing background and understanding of all types of sales efforts, Detailed understanding of costing, inventory system and product knowledge. This person must work closely with all managers to produce profitable operation.
  • Strong mechanical and technical background and understanding of all types of service activities, Detailed planning of workloads, inventory and people

Certification /License:
  • None

Skills and Abilities:
  • Experience with MS Office required; proficiency in Excel ; Demonstrated skills in database management and record keeping preferred
  • Effective oral and written communication; excellent interpersonal skills
  • Excellent organizational skills
  • The ability to collaborate with a multi-department team
  • Professional phone etiquette and communication skills with high level of emotional intelligence.
  • Self-starter and team player with the ability to work well with others


Supervisory responsibilities : None or define team

Work environment :
  • Office & Branch environment
  • Sedentary work with extended periods of computer use
  • Occasional work in warehouse, manufacturing plant, or site production floor.
  • Sitting, standing, walking, kneeling, talking, hearing, and reaching with hands and/or arms.
  • Must be able to wear required Personal Protective equipment (PPE)

Travel : Minimal (

The Reading Group, LLC (TRG) does not discriminate in hiring or employment on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, ancestry veteran status or any other status protected by law.

Other details
  • Job Family Reading Truck Group
  • Pay Type Salary

Keywords: Reading Truck Body, Miami , Reading Truck Group - Parts & Service Coordinator, Other , West Palm Beach, Florida

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