Experience Advisor, Patient Experience, FT, 8:30A-5P
Company: Baptist Health South Florida
Posted on: June 12, 2021
The Experience Advisor helps instill a culture of patient and
family centered care by proactively enhancing the patient
experience at the unit/departmental level. They serve as a visible
and enthusiastic change agent who helps drive meaningful action by
developing action plans, goals and objectives in collaboration with
leaders. They cultivate effective relationships with stakeholders
at all levels, using a hands-on consultative approach that balances
the organization's patient experience goals with the
department/unit's operational realities, limitations, and
workflows. They are internal consultants who identify gaps in
performance, produce enhanced data reports, and deploy improvement
initiatives needed to meet the patient experience goals within
their assigned departments/units. This position requires a dynamic,
collaborative individual with excellent interpersonal skills to
creatively solve problems, guide, and influence the culture and
mindset related to patient experience.
Bachelors degree required.
3 years experience required.
Must be self-directed with excellent problem-solving and
critical thinking skills and able to work with little or minimal
Professional demeanor, goal and detail oriented, organized, and
compassionate with excellent customer focus.
Exceptional interpersonal and communication skills (verbal and
Must be flexible with schedule based on the business needs.
Willing to travel to any facility weekly.
Fully proficient in computer applications used in day-to-day
- Preferred: Patient/Guest relations or Hospitality background.
Bilingual English/Spanish preferred
Keywords: Baptist Health South Florida, Miami , Experience Advisor, Patient Experience, FT, 8:30A-5P, Other , Miami, Florida
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