Kitchen Lead - (Wynwood)
Company: Gopuff
Location: Miami
Posted on: September 11, 2021
Job Description:
Gopuff is the go-to solution
for immediate everyday needs, fulfilling customer orders of
cleaning and home products to over-the-counter medications, food
and drinks, and in some markets, alcohol - in just minutes. As a
member of Gopuff’s new Fresh Food & Local team, the Kitchen Lead
role is crucial to contributing to the success of Gopuff Fresh &
Local by leading and managing a vertically integrated kitchen. As
Kitchen Lead, your first and most important priority is to ensure a
positive experience for all of our customers and staff. You will be
responsible for managing day to day operations of a new concept
where the main priorities are delivering a quality
product.
Responsibilites
- Leadership & Professional Communication
- Have a strong understanding of the business that you
operate, including daily, weekly, and monthly performance against
goals
- Manage a high-volume cloud kitchen, producing a wide variety of
food menu items for delivery
- Staffing & People Management. Build a repeatable process to
hire A-players for your kitchen. One of your biggest tasks will be
attracting, screening and interviewing Kitchen Associate talent to
bring the best to people to Gopuff
- Maintaining a fully stocked working kitchen that is organized
in the best way to handle busy delivery business
- Adhere to local health & safety standards and maintain a clean
kitchen
- Schedule in a timely manner and manage to a labor budget
- Supervise the proper execution of all kitchen menu items and
recipes, and training your Kitchen Associates to properly prepare
the entire menu
- Inventory, ordering, and menu management - you are responsible
for ensuring that your kitchen opens every day with the ability to
cook every item on the menu
- Ensure the trains run on time. Every operating day, ensure your
kitchen opens on time and properly with the opening checklist, and
make sure your kitchen closes properly according to the closing
checklist and any systemic issues are immediately escalated -
whether you are there that day or not!
- You are responsible for all customer interactions at your cafe
- everything that your teams do well is a reflection of you;
everything that your team does poorly or fails to do is also a
reflection of you. The buck stops with you.
- Displays a customer-first attitude by training and holding
kitchen associates accountable for delivering legendary customer
service and top notch food and beverage products
- Demonstrates a professional and calm demeanor at all times -
especially during periods of high volume and stress
- Cultivates and maintains a positive vibe within the team and
kitchen
- Plans, communicates and delegates responsibilities and
practices to kitchen associates to ensure a positive and smooth
flow of operations
- Utilizes existing tools to prioritize communications with both
kitchen team members and your Gopuff field operations colleagues
while using discretion to filter communications when and where
necessary
- Coaches and directs Kitchen Associates to help reach
operational goalsActs as an objective observer to identify
problems, concerns and opportunities for operational
improvement
- Manages associates by regularly conducting performance
assessments, providing feedback and setting goals to improve team
performance
Qualifications
- 5+ years of food service supervisory experience, with Kitchen
Manager experience highly preferred and ServeSafe Certification
preferred
- Strong professional competence, comfortability, and experience
with Google Suite, Slack, etc
- Experience with scheduling software and hiring/disciplinary
action
- A strong sense of professional responsibility and
ownership
The only predictable thing about life is that it’s wildly
unpredictable. That’s where we come in.
When life does what it does best, customers turn to Gopuff to
deliver their everyday essentials, and to get through their day &
night, work day and weekend.
We’re assembling a team of thinkers, dreamers &
risk-takers...the kind of people who know the value of peace of
mind in an unpredictable world. (And people who love snacks.)
Like what you’re hearing? Welcome to Gopuff.
The Gopuff Fam is committed to an
inclusive workplace that does not discriminate on the basis of
race, ethnicity, nationality, religion, age, marital status,
physical or mental disability, sexual orientation, gender, gender
identity, or any other protected characteristic or status. We
believe in diversity and encourage any qualified individual to
apply. We are an EEO Employer.
Keywords: Gopuff, Miami , Kitchen Lead - (Wynwood), Other , Miami, Florida
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