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IT Support

Company: Atlas Air, Inc.
Location: Miami
Posted on: September 16, 2021

Job Description:

A client is looking for an IT Support Technician to sit on site in Miami, FL. This person will be responsible for providing in-person support for employees, pilots, and flight staff. They will be resolving tickets in the Cherwell system, and working directly with employees to troubleshoot hardware, software, or network related issues. This may include troubleshooting windows or mac devices as well as mobile devices, imaging computers, installing software, setting up or troubleshooting printers, configuring items, working with the network team to resolve any connectivity or server issues, dealing with internal application support, and supporting any O365 related issues. This person will be working a Wednesday through Saturday shift that consists of Wednesday through Friday 1pm-10pm, and Saturday 7am-7pm, so this person needs to have flexibility in their schedule to work weekends, as well as work holidays that fall into that schedule.


Experience with Windows devices as well as Macs

Experience using SCCM

A+ Certification

Experience with mobile device management tools such as Airwatch, Intune, etc.

Experience working for an airline
3+ years of experience within an IT Support role, with experience doing on site, in person support, not just remote/phone support

Experience troubleshooting Mac devices

Experience using a ticketing system (preferably ServiceNow or Cherwell)

Experience supporting and troubleshooting O365 issues

Basic understanding of networking fundamentals like DNS, IP addresses, LAN/WAN, VPN, etc.

Experience troubleshooting EITHER iPhone or Android mobile devices

Strong communication and sharp personality, with ability to work weekends and holidays

Keywords: Atlas Air, Inc., Miami , IT Support, Other , Miami, Florida

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