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Remote - Intake Specialist

Company: Rogers Behavioral Health
Location: Miami
Posted on: October 15, 2021

Job Description:

Summary: The Intake Specialist serves as a patient advocate and allows access to life changing care for members of the community. Intake Specialists work within a collaborative team including physicians, providers, other intake specialists and many other members of a multidisciplinary team. The Intake Specialist gains career experience to develop and progress with a nationally recognized behavioral health leader.


Bilingual in English and Spanish is preferred. 


Schedule: Remote Monday - Friday 9:30a-6p


Job Duties and Responsibilities:

  • Evaluate incoming telephone inquiries to determine needs and offer a screening.
  • Contact referents and/or family members to determine their perspectives of the patient’s needs.
  • Understand how to use Rogers Behavioral Health (RBH)contracted insurance provider listing when making decisions regarding admissions of potential patient.
  • General knowledge of HIPAA and Emergency Medical Treatment and Active Labor Act (EMTALA) and how it related to admissions.
  • Knowledge of all Rogers programs and services and the ability to explain to patients/families/referents.
  • Demonstrate clear, accurate and timely use of case notes.
  • Interview patients and/or responsible representatives to obtain demographic and insurance information.
  • Comply with needed metric collection to facilitate continuous improvement.
  • Recognize cases that require involvement of Rogers outreach services or that provide an opportunity for outreach services. Cases referred by a Rogers’ physician for outpatient treatment should be given to outreach for referrals.
  • Explain insurance coverage to patients during the admission process and answer related questions.
  • Involve the Manager in cases that require special attention due to the complex nature of the case.
  • Ability to communicate and coordinate transfer to and from Rogers.
  • Develop working relationships with physicians to ensure an open line of communication regarding patients care, utilization of insurance benefits and criteria for authorization by third-party payers.
  • Communicate with members of the multi-disciplinary team, as needed, regarding documentation and clinical criteria to assist with reimbursement and third-party reviews and treatment issues.
  • Be available for on-call coverage as scheduled.
  • Reviewer/Screener: A. Provide clear case summary to on-call provider to provide recommendation for level of care.
  • Screener: A. Provide accurate and complete clinical documentation on screening to support decisions for appropriate level of care for each patient.
  • Registration/Program Coordinator: A. Meet with patient during the admission process to educate him/her regarding the admissions process and ensure a seamless transition to the appropriate program.
  • Understanding of admissions paperwork and the ability to explain all forms to patients/guardians.
  • Obtain all signatures needed for admissions.
  • Patient’s Rights.
  • Consent for Treatment
  • Consent for the Release of Information
  • Distribute/Scan all documents required for admissions; ensuring proper labels and make sure they are accurate and saved in Cerner.
  • Register patients in the Cerner system.
  • Bed/Schedule/Program Coordinator:
  • Coordinate admission with patient and/or responsible representative to include admission information, directions, and information about the program they will be entering.
  • Communicate with respective units regarding scheduled admissions.
  • Ensure efficient scheduling to maximize bed/slot capacity.
  • Provide patient families with physician’s program recommendations.
  • Apply good practice principles to job duties.
  • Work cooperatively and supportively with Hospital staff.
  • Remain courteous and respectful to others during work interactions and be willing to work out problems on a one-on-one basis.
  • Promote department goals and the Mission of Rogers Behavioral Health. A. Communicate goals to fellow staff members.
  • Educate new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed.
  • Demonstrate acceptance and training of student interns in the department, as directed.
  • Demonstrate understanding of Joint Commission and other regulatory agency compliance regulations.
  • Involve self in the learning and application of standards relevant to Admission Services.
  • Participate in in-services, seminars, and other meetings to increase involvement and awareness of regulations.
  • Involve self in the education of other disciplines regarding Admission Services’ regulations.
  • Participate in the Rogers Operating System (ROS).
  • Gain understanding of the RIS Process
  • Participate on ROS teams that lead to improvement in other Hospital areas.


Education/Training Requirements:

  • High school diploma required.
  • Bachelor's Degree or anticipated Bachelor’s Degree required with graduation within 90 days of employment.
  • Bilingual in English/Spanish is preferred.  
  • Valid driver license preferred and must be granted insurable status by the Rogers insurance policy.


Preferred Job Skill Knowledge:

  • Hospitality and customer service experience
  • Experience and proficiency with various technology outlets, including computer, software programs and sophisticated phone system



  • Comprehensive benefits package (medical, dental, vision, etc.) for positions of 30 hours or more per week.  
  • Childcare reimbursement offered for positions of 20 hours or more per week.   
  • Gainshare bonus based on company goals.  
  • 401k with matching contribution that is fully vested from day
  • Loan relief, tuition reimbursement and scholarship opportunities.



Based in Wisconsin since 1907, Rogers Behavioral Health is a private, not-for-profit provider of behavioral health services and is nationally recognized for its specialized psychiatry and addiction services. Anchored by the main campus in Oconomowoc, WI, Rogers offers evidence-based treatment for adults, children, and adolescents with depression and other mood disorders, eating disorders, addictionobsessive-compulsive and anxiety disorders, and Trauma (PTSD).


Rogers provides residential care and has three inpatient facilities that serve southeastern Wisconsin. Rogers also offers outpatient services throughout the state of Wisconsin as well as in California, Florida, Illinois, Minnesota, Pennsylvania, and Tennessee.

The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers In Health, an initiative that works to eliminate the stigma of mental health challenges. For more information, visit

Keywords: Rogers Behavioral Health, Miami , Remote - Intake Specialist, Other , Miami, Florida

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