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Training Operations Specialist

Company: ChenMed
Location: Miami
Posted on: November 22, 2021

Job Description:

We're unique. You should be, too.

We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The Training Operations Specialist is responsible for providing the advisory, technical and administrative skills necessary to manage the logistics of training programs, projects and/or improvement performance of training operations. The incumbent in this role analyzes training needs and develops & delivers course curricula. He/She also manages, administers and maintains the Learning Management System (LMS). ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
Develops and manages operational plans for training logistics.
Develops and implements systems, controls, policies and procedures to effectively manage training operations and reduce operational costs.
Assists, recommends and facilitates the collaborative development of process change, new logistics ideas and operational plans.
Facilitates the development of integrated processes and systems for training operations to optimize operational efficiency.
Maintains the Learning Management System (LMS), which includes, but is not limited to, assisting TMODL team with daily data entry, course set up and maintenance, online content management, course audits, audience creation and management, training records administration, electronic assessments, course and completion reports, system upgrades and resolving and responding to customer tickets as needed.
Provides administrative support for training operations (e.g. communication with Points of Contact, tracking enrollment and attendance, training schedules and assignments, and performance evaluations).
Develops, processes and prepares training materials requests needed for all training courses.
Maintains training materials inventory, ordering and budget according to guidelines.
Works on assignments dealing with the day-to-day operations and use the ChenMed LMS (OLIN).
Provides team support regarding technical expertise, problem resolution, troubleshooting, training and team facilitation.
Identifies key clients and forecasts their needs.
Develops and maintains effective relationships with internal staff/contractors and external customers/clients and serves as a principal liaison between clients and training operations.
Performs other training logistics-related activities as necessary.
Performs other duties as assigned and modified at manager's discretion.

KNOWLEDGE, SKILLS AND ABILITIES:
Excellent written, verbal and nonverbal communication skills
Ability to rapidly master new technology, systems and tools
Demonstrate strong capabilities in teamwork, organization, prioritization, time management, and customer service
Demonstrate a high degree of initiative in the development and implementation of an operating plan concerning training logistics
Working knowledge of eLearning development programs such as Adobe Captivate, Articulate Storyline, Prezi, and PowerPoint
Superior analytical and problem-solving skills as well as, excellent project management skills
Ability to facilitate the development of new methods, procedures, services or operational concepts
Strong proficiency with Learning Management Systems administration and management such as Totara, Moodle, Canvas, Blackboard or LearnUpon
Strong customer service orientation
Working knowledge SCORM 1.2 or 2004 packages
Working knowledge of Website development (HTML, CSS, XML)
Ability to work with multiple clients and with a range of stakeholders at different levels
Advanced skills in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Ability and willingness to travel locally, regionally and nationwide up to 10% of the time
Spoken and written fluency in English
This job requires use and exercise of independent judgment

We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
EDUCATION AND EXPERIENCE CRITERIA:
High school diploma or equivalent required
BA/BS degree in Education, Business Administration, Information Technology, or a closely related discipline preferred
A minimum of 2 years' direct work experience with managing training logistics in a corporate environment required
A minimum of 2 years' experience managing and administrating a Learning Management System required
Work experience in project management, process improvement, or industrial/organizational desired

The Training Operations Specialist is responsible for providing the advisory, technical and administrative skills necessary to manage the logistics of training programs, projects and/or improvement performance of training operations. The incumbent in this role analyzes training needs and develops & delivers course curricula. He/She also manages, administers and maintains the Learning Management System (LMS).

Keywords: ChenMed, Miami , Training Operations Specialist, Other , Miami, Florida

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