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Client Service Specialist

Company: CB Richard Ellis
Location: Miami
Posted on: November 22, 2021

Job Description:

Client Service Specialist Job ID 11517 Posted 27-Sep-2021 Service line Advisory Segment Role type Full-time Areas of Interest Sales/Brokerage Location(s) Miami - Florida - United States of America JOB SUMMARY Provides general administrative support to an office or group of sales professionals focused on corporate real estate advisory services. Responsible for preparing proposal, presentation and communication materials. Coordinates the distribution of internal and external marketing information. This person will interact with landlord brokers to organize building deliverables and track market information. ESSENTIAL DUTIES AND RESPONSIBILITIES * Gathers supporting documentation to complete voucher forms and process Brokers' commission payments while abiding by company accounting policies as well as local and national laws. * Conceptualizes and develops the design of flyers, property brochures, proposals or offering memoranda for the purpose of closing deals. * Supports Sales team members in the implementation of business strategies. * Interfaces directly with the clients, including taking them on property tours, resolving routine issues and responding to pricing and/or non-routine inquiries. * Acts as single point of contact for all data requirements from the sales team, including information related to marketing, prospect research and management. * May source clients by researching local and national databases. Tracks and reports on responses and communications from sourcing activities. * Creates and produces electronic and/or direct marketing campaigns for sale or lease of properties to include customized property information materials, comparable market analyses, market and industry research and targeted mailing lists. * Maintains and updates marketing infrastructure which may include a database system, intranet and external website, including data on all prospects. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE Associate's degree (A.A.) or equivalent from 2-year college required. 3 years experience providing administrative support to multiple or team of professionals; ability to determine and respond to conflicting priorities preferred. 2 years experience in the Real Estate industry preferred. CERTIFICATES and/or LICENSES Will need to obtain real estate license within a certain timeframe. COMMUNICATION SKILLS Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, coworkers and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. FINANCIAL KNOWLEDGE Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts and/or commissions. Conducts basic financial analysis. REASONING ABILITY Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills. OTHER SKILLS and ABILITIES Advanced skills with Microsoft Office Suite, internet research and web publishing skills. Ability to manipulate basic templates in Power Point and/or InDesign highly desired. Strong marketing knowledge needed. SCOPE OF RESPONSIBILITY Decisions made with thorough knowledge of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause negative impact to internal and external clients.

Keywords: CB Richard Ellis, Miami , Client Service Specialist, Other , Miami, Florida

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