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REMOTE Call Center Specialist

Company: AppleOne
Location: Miami
Posted on: November 22, 2021

Job Description:

IMMEDIATE need for REMOTE- Call Center Specialists!! --- This is a temporary position estimated to last between 60-90 days. Great for extra holiday money!! --- Requires your own computer equipment that runs Windows 10 (Macbooks will not support this position) --- $14 Per Hour (8 Hour shifts 5 days a week including 1 weekend day within those 5 days) --- Must have open availability between 7AM-6PM --- Start Date- November 29th as long as finger prints clear in time* --- A quiet space is needed for this position --- Work from home! Overview: --- Communicate with customers in a proactive and professional manner. --- Respond to questions and provide information while meeting or exceeding customer expectation. --- Identify root cause of inquiries by asking probing questions to determine the best solution. --- Maintain required product knowledge to deliver best in class service. --- Provide insight and support with upcoming steps and stages with reference tools and information. Knowledge, Skills and Attitudes: --- Computer savvy, able to work with multiple platforms. --- Ability to communicate effectively in both oral and written form. --- Strong math skills will be helpful! --- General knowledge of office procedures and operations. --- Skill in data entry with minimal errors. --- Skill in completing assignments accurately and with attention to detail. --- Ability to process and handle confidential information with discretion. --- Spanish language is a PLUS! - Be enthusiastic and know how to have fun. --- Must like proactively providing solutions. Qualifications: --- Proven track record of ALL of the following STRIVE values: --- [S]ervice [T]enacity [R]esponsibility [I]ntegrity [V]ersatility [E]ntrepreneurship --- Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness --- Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar --- Ability to explain complex, step-by-step processes to customers over the phone. --- Prior customer service/troubleshooting experience preferred. --- Ability to multitask by reading, typing, and navigating through applications while speaking with customers. --- Must be able to communicate effectively with customers, management, and co-worker. --- Strong desire to be helpful and take ownership to resolve customer situations --- Positive outlook and enthusiastic attitude --- Conscientious team player --- Driven by delivering results --- Professional demeanor put together. --- Dependable and consistent, history of good attendance --- Naturally curious with an aptitude for learning and understanding quickly. APPLY TODAY!! AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

Keywords: AppleOne, Miami , REMOTE Call Center Specialist, Other , Miami, Florida

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