Remote Customer Care Representative
Company: LaSalle Network
Posted on: January 16, 2022
LaSalle Network is actively seeking Remote Customer Care
Representatives for one of our clients in the Scarborough, ME area!
In this position, you will help customers with their online
transactions and phone inquiries to help resolve questions they
have while providing top notch customer service. If you are looking
for the flexibility to work in a remote setting with a well-known
company look no further!
Remote Customer Care Representative Responsibilities
- Answer incoming calls and respond to customer emails
- Provide product, service, order-status, and account information
- Process orders, resolve billing issues, exchange, or return
merchandise, and adjust customer accounts accordingly
- Research, identify, and resolve customer complaints while
maintaining detailed documentation and record keeping
- Identify and escalate unresolved customer issues to management
for further investigation
- Follow up calls to customers to confirm appropriate changes
Remote Customer Care Representative Requirements
- One year of experience working with customers in a phone-based
- Working knowledge of Microsoft Office, general computer skills,
and basic typing skills
- Proven customer specialist experience: active listening,
customer-focused, professional telephone manner, interact
positively and effectively with customers, multi-task in a
- Be a positive coworker: work well in a team environment,
collaborate, bring a positive attitude, be reliable and dependable,
willingness to support others and contribute to an overall positive
- Ability to use critical thinking skills and make decisions
If you are interested in the Remote Customer Care Representative
role, apply today!
Keywords and Related Terms: customer service , CSR , customer care
, inbound calls , outbound calls
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of professional staffing
and recruiting services. LaSalle has worked with more than 10,000
companies, ranging from Fortune 500s to start ups. With units
specializing in accounting and finance, administrative, marketing,
executive search, technology, supply chain, healthcare revenue
cycle, call center, and human resources, LaSalle serves companies
of all sizes and across all industries.
Keywords: LaSalle Network, Miami , Remote Customer Care Representative, Other , Miami, Florida
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