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Design Shop Advisor

Company: Serena & Lily
Location: Loxahatchee
Posted on: January 16, 2022

Job Description:

Associates/Design Advisors are responsible for creating a best-in-class client experience through a superior commitment to sales and service. We are looking for candidates who are available to work full time hours (which may include some holidays, weekdays and weekends).

  • Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)
  • Acts as brand steward in all interactions with Clients, Designers, Vendors and Co- workers
  • Create a warm, welcoming, inspiring on brand client experience
  • Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals
  • Resolve client needs quickly through swift communication and partnership from leadership
  • Drive customer retention and loyalty through order and quote follow up
  • Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard
  • Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program
  • Other tasks assigned by Leadership
    • Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices
    • Proven ability to sell, utilizing product knowledge, brand inspiration and design/d--cor
    • Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus
    • A passion for the home design and ensuring an outstanding customer experience
    • Willingness to ask questions and seek solutions; a self starter
      • 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry
      • Excellent communication skills, willingness to engage with clients
      • Ability to work in a team environment
      • Strong sense of personal style
        • Ability to process information and merchandise through computer system and POS system.
        • Ability to communicate with associates and clients.
        • Ability to read, count and write to accurately complete all documentation.
        • Ability to freely access all areas of the store including selling floor, stock area, and register area.
        • Ability to operate and use all equipment necessary to run the store.
        • Ability to climb ladders.
        • Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
        • Ability to work varied hours/days to as well as weekends and holidays

Keywords: Serena & Lily, Miami , Design Shop Advisor, Other , Loxahatchee, Florida

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