Design Shop Advisor

Company: Serena & Lily
Location: Loxahatchee
Posted on: January 16, 2022

Job Description:

Associates/Design Advisors are responsible for creating a best-in-class client experience through a superior commitment to sales and service. We are looking for candidates who are available to work full time hours (which may include some holidays, weekdays and weekends).
KEY ACCOUNTABILITIES:

• Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)
• Acts as brand steward in all interactions with Clients, Designers, Vendors and Co- workers
• Create a warm, welcoming, inspiring on brand client experience
• Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals
• Resolve client needs quickly through swift communication and partnership from leadership
• Drive customer retention and loyalty through order and quote follow up
• Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard
• Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program
• Other tasks assigned by Leadership
  ESSENTIAL SKILL REQUIREMENTS:
  • Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices
  • Proven ability to sell, utilizing product knowledge, brand inspiration and design/d--cor
  • Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus
  • A passion for the home design and ensuring an outstanding customer experience
  • Willingness to ask questions and seek solutions; a self starter
    QUALIFICATIONS:
    • 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry
    • Excellent communication skills, willingness to engage with clients
    • Ability to work in a team environment
    • Strong sense of personal style
      ESSENTIAL PHYSICAL REQUIREMENTS:
      • Ability to process information and merchandise through computer system and POS system.
      • Ability to communicate with associates and clients.
      • Ability to read, count and write to accurately complete all documentation.
      • Ability to freely access all areas of the store including selling floor, stock area, and register area.
      • Ability to operate and use all equipment necessary to run the store.
      • Ability to climb ladders.
      • Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
      • Ability to work varied hours/days to as well as weekends and holidays

Keywords: Serena & Lily, Miami , Design Shop Advisor, Other , Loxahatchee, Florida