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Hospitality Intern (18+)

Company: Frost Science Volunteer
Location: Miami
Posted on: May 15, 2022

Job Description:

Job DescriptionINTERNSHIP POSITIONPURPOSE: The Hospitality Intern at the Phillip and Patricia Frost Museum of Science (Frost Science) will work alongside the Guest Experience Management team to promote an inclusive environment for staff and guests. This intern will also assist with the daily operations of the museum such as group visits, floor operations, and providing exceptional customer service to our guests and staff. The hospitality intern will be responsible for creating and maintaining an Exhibit Training Handbook and participate in staff on-boarding, training timelines and procedures. This internship is intended to be educational and will provide essential experience and skills to anyone looking to enter into Hospitality/Business Management field as a career. The intent is that the intern gains a better understanding of a management role in a non-profit setting. The ideal candidate will have a passion for or interest in guest relations, hospitality and/or customer service.This internship provides an opportunity to be exposed to the everyday operations of the museum and be mentored by department leaders. Upon completion of the internship, the intern should have a strong sense of what it takes to run successful property operations, ensure guest satisfaction and how to adhere to museum standards. Eligible candidates must be enrolled in an academic program that will allow them to receive credit for completing this position. Duration of the position is based on the credit requirement. SALARY: Unpaid, for academic credit.SKILLS AND OPPORTUNITIES GAINED:

  • Leadership skills
  • Staff development
  • Create processes and procedures for interviewing and staff training
  • Day to day training with floor staff and well as long term employee training and development
  • A general knowledge of day to day operations of a major museum
  • Understand non-profit operations KEY RESPONSIBILITIES:
    • Evaluate current training offerings and make updates as needed.
    • Build and maintain a handbook for all museum exhibits.
    • Assist Management team in conducting staff trainings.
    • Assist Guest Experience Team with floor operations including group visits and special events.
    • Attend and participate in necessary meetings.
    • Develop and complete special projects as needed.
    • Assist guests by answering general questions about Frost Science.
    • Perform other assigned tasks.QUALIFICATIONS:
      • Must be actively enrolled in a college or university. Must have a faculty advisor, or be enrolled in an internship program, to verify the hours and provide educational credit for the internship.
      • Interest in Frost Science's mission.
      • Background or strong interest in Hospitality/Customer Service preferred.
      • Working knowledge of Microsoft Office Suite.
      • Reliable and punctual, must maintain good attendance.
      • High level of professionalism and a positive attitude. Must have the ability to work well with different personalities in a fast-paced environment.
      • Performs well in environment that values creativity, flexibility, enthusiasm, and adaptability.
      • Ability to work independently or as part of a team.
        • Must be 18 years or older.
        • Bilingual (English/Spanish) or (English/Creole) a plus.WORKING CONDITIONS AND PHYSICAL EFFORT:
          • Work generally involves moving around the museum with potential for light lifting (25lbs or less).
          • Work is performed both indoors and outdoors.
          • Intern may need to complete internship hours from home. Intern is responsible for securing their own computer/tablet and internet connection. CLEARANCE REQUIREMENTS:
            • Background clearance
            • Drug screening as part of the Drug Free Workplace Program.
            • Credit Check
            • Must have received or be willing to receive the COVID-19 vaccine(s) by date of hire to be considered for employment unless applicant is eligible for an exemption pursuant to all applicable laws.SCHEDULE REQUIREMENTS:
              • Must be able to commit to a minimum of 20 in person hours a week (Summer).

Keywords: Frost Science Volunteer, Miami , Hospitality Intern (18+), Other , Miami, Florida

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