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Customer Relations Associate

Company: Drimmers Appliances
Location: Miami
Posted on: May 15, 2022

Job Description:

Drimmers Appliances Miami is looking for a positive and professional customer relations associate to join our growing team. You will be our customers' first point of contact, delivering a best in class experience to all of our valued clients.

This is a full time position.
Monday - Friday 9am - 6pm
No benefits. Excellent pay.
Additional growth from this position is possible.
Salary $40,000 - $50,000

Responsibilities include:
-Manage large amounts of incoming phone calls and emails
-Generate sales leads by providing introductory information to new customers
-Identify and assess customers' needs to achieve satisfaction
-Escalating queries and concerns when necessary
-Troubleshooting common issues with a product or service
-Working with a team of CSRs and other departments to find appropriate solutions
-Build sustainable relationships and trust with customer accounts through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Handle customer complaints, provide appropriate solutions and alternatives in a timely fashion; follow up to ensure resolution
-Take the extra mile to engage customers

You are the ideal candidate for this position if you have the following skills and experience:
-Proven customer support experience or experience
-Strong phone contact handling skills and active listening
-Experience with Microsoft Office, Google Suite, and QuickBooks
-Customer orientation and ability to adapt/respond to different types of characters
-Excellent communication skills
-Ability to multitask, prioritize, and manage time effectively
-High school diploma

Keywords: Drimmers Appliances, Miami , Customer Relations Associate, Other , Miami, Florida

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