Customer Care Coordinator

Company: North Coast Medical Supply LLC
Location: Miami
Posted on: May 16, 2022

Job Description:

$2500 Sign On Bonus
Onsite Position during Training then Transitions into Fully Remote
Monday through Friday 9:00am - 5:30pm (EST) with rotating Saturdays 10:00 a.m. to 2:00 p.m. (EST)

Us Med, a division of North Coast Medical Supply (NCMS), specialize in making it easier for patients living with Diabetes by providing their diabetes testing supplies nationwide. Our highly trained staff and proprietary technology ensures Customer satisfaction with every shipment. Our Customer Care teammates are responsible for servicing our Continuous Glucose Monitor, Off-the-Shelf Orthotics, and Traditional Diabetes Supplies in accordance with DMEPOS guidelines.
NCMS Customer Care Coordinator is responsible for on-going communication with patients, connecting with providers, and internal departments to assure the accuracy and efficiency of a customer's refill of supplies. The Customer Care Coordinator will work within the scope of responsibilities as dictated below with guidance and support from Customer Care leadership team.Primary Responsibilities, Expected Professional Competencies-

Serves NCMS patients over the phone with reordering diabetes testing supplies and related products
Manages and maintains high call volume per day (80+ combined inbound and outbound calls per day)
Provides excellent customer service while verifying and updating patient demographics
Manages 600+ patient accounts per month
Required to ship an amount of product to patients greater than or equal to the set monthly goal (department and individual goals are communicated weekly at minimum)
Maintains accurate and detailed records in company database
Adapts quickly to frequent process changes and improvements
Is reliable, engaged, and provides feedback as to improve processes and policies
Attends all department, team, and weekly company meetings as required
Perform any additional responsibilities or special projects as required
Duties and responsibilities may be subject to change based upon the needs of the department

Required Education, Training and/or Professional Experience-

High School diploma or GED required
1-2-year(s) work experience in a customer service call center preferred
Excellent Customer service skills, including phone and inter personal skills
Computer proficiency in MS Word, Excel, and Outlook preferred
Typing accuracy of 35 wpm minimum
Database data entry experience preferred.
Clear diction and knowledge of the English language, both written and verbal
Strong written and verbal communication skills
Work history of excellent attendance and punctuality
High comfort level working with culturally diverse team members and clients
Solid mathematical skills, including addition, subtraction, multiplication, and division
Knowledge of medical terminology preferred; knowledge of orthotics and diabetes a plus
Some experience with medical insurance and/or DME a plus
Bilingual in Spanish (read, write, and speak) preferred

PM21PI177825399

Keywords: North Coast Medical Supply LLC, Miami , Customer Care Coordinator, Other , Miami, Florida