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AmeriCorps Client Coordinator

Company: Rebuilding Together
Location: Miami
Posted on: May 16, 2022

Job Description:

Job DescriptionView full position description here.Programs (70%): Critical Skills: Accountable, detail-oriented, patient, emotionally intelligent, compassionate and empathetic, strong organizational skills

  • Advocate for homeowners to both outside organizations and internally with staff
  • Interview prospective homeowners and assist with application for programs and services
  • Oversee and ensure complete documentation and tracking of files necessary for proof of program eligibility; input client data/upload documents into organizations Master List, Salesforce, and Dropbox
  • Write homeowner bios and present prospective client cases to Executive Team for acceptance into RTMD programs
  • Act as a reliable point of contact for the client throughout the rebuilding process; ensuring client understands where they are located in the program pipeline at all times
  • If client has a critical need, not provided by RTMD, research and refer to other organizations who may be able to assist
  • Track client progress and report to team members at weekly staff meeting
  • Help evaluate program impact and effectivenessProjects (20%): Critical Skills: Excellent communicator, highly organized, strong critical thinking, good at setting priorities and managing time
    • Follow-up with homeowners, contractors, and handymen to ensure project completion and quality
    • Schedule home assessments and update internal assessment tracking files accordingly
    • Ensure all electronic construction files, Excel tracking documents, and white boards are up to date with accurate information
    • Work with Director of Operations to maintain a database of potential new contractors and subcontractors
    • Communicate homeowners critical needs with Construction & Executive Team
    • Track projects progress and keep homeowners abreast of the status of their repairs
    • Assist project management team with volunteers build daysOther (10%): Critical Skills: Able to work with others
      • Work with Development Director to accurately communicate the stories of homeowners
      • Occasionally assist with social media effortsRequirements
        • A flexible and non-judgmental approach to people; comfortable working with diverse populations
        • High emotional intelligence with an ability to quickly and positively establish rapport and credibility, gain confidence, and develop meaningful relationships with diverse individuals from a variety of backgrounds
        • Impeccable organizational and time management skills
        • Desire to learn and excel in a fast-paced, team-oriented office environment
        • Proficient in Microsoft Suite; particularly Excel Benefits
          • Living allowance of $19,008 over an 11-month term of service.
          • Eligible for a relocation reimbursement of up to $200 for qualifying expenses.
          • Travel to one in-person Rebuilding Together event with other AmeriCorps members (Details TBD. Pending COVID safety).
          • Health insurance including dental and vision plans.
          • Education Award of TBA May 2022 (was $6,345 in 2021) for qualifying education expenses or loans, upon completion of the term of service.
          • Federal student loan forbearance and interest accrual payment.
          • Positions are eligible for Public Service Loan Forgiveness.
          • AmeriCorps childcare benefit.
          • Professional development benefit of $200/member provided by RT National.
          • Access to LinkedIn Learning professional development trainings/courses.
          • Mental Health benefit provided by RT National (covers 6 visits with a mental health professional OR 6 months of an online/tele-service subscription).To learn more about our benefits and/or commitment requirements, visit our FAQ page on our website at www.rebuildingtogether.org/capacitycorps. Background Check

Keywords: Rebuilding Together, Miami , AmeriCorps Client Coordinator, Other , Miami, Florida

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