Executive IT Support Specialist
Company: American Sugar Refining, Inc.
Location: West Palm Beach
Posted on: May 16, 2022
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Job Description:
Florida Crystals is a leading domestic sugar producer and North
America's first fully integrated cane sugar company, guiding our
sugar from farm to table.We are America's first and only producer
of certified organic sugar, grown and harvested in the United
States. Our renewable energy facility is the largest of its kind in
North America and provides clean energy that powers our sugar
operations, which helps us reduce our use of fossil fuels.Florida
Crystals also sustainably farms rice, sweet corn and other
vegetables in rotation with our sugarcane.Our rice mill is the only
rice mill in Florida. OVERVIEW The Executive Support Specialist
position assists staff /end users with technical support of desktop
computers, applications, handheld devices such as
IPhones/IPads/Microsoft Surface Tablets, and related technology.
Support includes specification, installation, and testing of
computer systems and peripherals within established company
standards and guidelines. Activities require interaction with
application software and operating systems to diagnose and resolve
reported issues.The employee in this position willinteract with
high level VPs, Executives on a daily basis. Constant communication
with other IT peers is of absolute necessity. He/She will also
assist in the maintenance and testing of network servers and
associated equipment. The position's responsibilities require
independent analyses, communication and problem solving. Work is
performed with little supervision and requires initiative and
judgment. DETAILED ROLES & RESPONSIBILITIES Provide level 2 desktop
and handheld support for users at multiple locations Work with key
IT resources and management to develop, test, maintain, and
document the standard desktop build. Evaluate software products and
make recommendations based on business and security requirements
Maintain an inventory for all devices and applications within a set
territory Works with vendor support contacts to resolve technical
problems with desktop and software applications when necessary
Works with Help Desk and Network staff as appropriate to determine
and resolve problems reported from clients. Some batch scripting
knowledge Knowledge of IPhone/IPadhandheld use and administration
Work with remote desktop tools such as SMS, LogMein, and TeamViewer
Trains and orients staff on use of hardware and software Works with
procurement/purchasing staff to purchase hardware and software.
Assesses functional needs to determine specifications for
purchases. Some travel required Ability to lift up to 50 Lbs. WORK
EXPERIENCES 5-7 years experience supporting a diverse user base
Excellent customer service and communication skills In-depth
knowledge of the Windows XP/Windows 7/ Windows 8 desktop operating
systems In -depth knowledge of Apple Products/devices General
knowledge of the Windows Active Directory domain architecture and
its interaction with the desktop environment General knowledge of
unattended build processes and imaging utilities such as
Ghost/TrueImage/Clone, etc. General knowledge of basic LAN/WAN
topology Knowledge of operating system security vulnerabilities and
patch implementation methods Ability to troubleshoot desktop
andinfrastructure issues andresolve complex problems Knowledge of
the standard end user applications such as MS Office Suite,
ForeFront, Adobe Suite, and SAP Bilingual English/Spanish required
EDUCATION REQUIREMENTS Network + and A+ Certification Microsoft MCP
Certification H.S Diploma required LOCATION OF ROLE West Palm
Beach, FL Equal Opportunity Employer of Minorities, Females,
Protected Veterans and Individuals with Disabilities.Nearest Major
Market: Palm Beach Nearest Secondary Market: Miami
Keywords: American Sugar Refining, Inc., Miami , Executive IT Support Specialist, Other , West Palm Beach, Florida
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