New Patient Order Processing Specialist

Company: North Coast Medical Supply LLC
Location: Miami
Posted on: May 16, 2022

Job Description:

ADS, a division of North Coast Medical Supply (NCMS), specializes in making it easier for patients living with diabetes by providing their diabetes testing supplies nationwide. Our highly trained staff and state of the art technology ensures customer satisfaction with every shipment.

Shift: Mon-Fri 8:30am - 5:00pm Rotating Saturdays 9:00am - 1:00pm

Training: 90 days on-site (Miami)

Potential for Full Remote upon successful completion of training

The NCMS New Patient Order Processing Specialist handles inbound and outbound calls in our high-volume call center, verifying and reviewing potential or established patients' accounts in order to ensure our ability to provide premium customer care and service. The New Patient Order Processing Specialist will work within the scope of responsibilities as dictated below with guidance and support from Customer Care leadership team.

The New Patient Order Processing Specialist is primarily responsible for:

Conducts inbound and/or outbound calls to patients, doctors' offices, and/or insurance companies.
Qualifies patients' orders and insurance eligibility based on physicians' orders.
Completes patient file maintenance and enters initial orders into database. Reviews all proper documentation for exporting patient information.
Ascertains that all changes to patients' records are accurately entered in the appropriate application after each call.
Ensures that new patients receive all required forms, documents and disclosure statements.
Answers incoming patient calls; ascertains patient needs; responds appropriately and with urgency to patient requests, questions, complaints and concerns.
Develops and maintains knowledge of all products and services offered by the company.


Expected Competencies for the New Patient Order Processing Specialist role:

Friendly, professional and effective communications skills; able to calmly present solutions in challenging situations
Effective interpersonal skills
Clear diction and knowledge of the English language, both written and verbal
Service-orientation and aptitude to resolve customer grievances
Self-directed accountability and reliability
Cultural competence


PM21Minimum Requirements for New Patient Order Processing Specialist applicants:

High School diploma or equivalent
Insurance Billing and Medicare claims experience preferred
Successful prior experience meeting daily, weekly, and monthly goals and objectives
Working knowledge of computer/data entry with the ability to learn new systems
Basic level of MS Office proficiency
Successfully pass a background check


Position Classification
This position is non-exempt. ADS/NCMS is an equal opportunity employer. Candidates must be able to provide proof of eligibility to work in the United States without support; sponsorship is not available.

PM21PI177825344

Keywords: North Coast Medical Supply LLC, Miami , New Patient Order Processing Specialist, Other , Miami, Florida