New Patient Order Processing Specialist
Company: North Coast Medical Supply LLC
Location: Miami
Posted on: May 16, 2022
|
|
Job Description:
ADS, a division of North Coast Medical Supply (NCMS),
specializes in making it easier for patients living with diabetes
by providing their diabetes testing supplies nationwide. Our highly
trained staff and state of the art technology ensures customer
satisfaction with every shipment.
Shift: Mon-Fri 8:30am - 5:00pm Rotating Saturdays 9:00am -
1:00pm
Training: 90 days on-site (Miami)
Potential for Full Remote upon successful completion of
training
The NCMS New Patient Order Processing Specialist handles inbound
and outbound calls in our high-volume call center, verifying and
reviewing potential or established patients' accounts in order to
ensure our ability to provide premium customer care and service.
The New Patient Order Processing Specialist will work within the
scope of responsibilities as dictated below with guidance and
support from Customer Care leadership team.
The New Patient Order Processing Specialist is primarily
responsible for:
Conducts inbound and/or outbound calls to patients, doctors'
offices, and/or insurance companies.
Qualifies patients' orders and insurance eligibility based on
physicians' orders.
Completes patient file maintenance and enters initial orders into
database. Reviews all proper documentation for exporting patient
information.
Ascertains that all changes to patients' records are accurately
entered in the appropriate application after each call.
Ensures that new patients receive all required forms, documents and
disclosure statements.
Answers incoming patient calls; ascertains patient needs; responds
appropriately and with urgency to patient requests, questions,
complaints and concerns.
Develops and maintains knowledge of all products and services
offered by the company.
Expected Competencies for the New Patient Order Processing
Specialist role:
Friendly, professional and effective communications skills; able to
calmly present solutions in challenging situations
Effective interpersonal skills
Clear diction and knowledge of the English language, both written
and verbal
Service-orientation and aptitude to resolve customer grievances
Self-directed accountability and reliability
Cultural competence
PM21Minimum Requirements for New Patient Order Processing
Specialist applicants:
High School diploma or equivalent
Insurance Billing and Medicare claims experience preferred
Successful prior experience meeting daily, weekly, and monthly
goals and objectives
Working knowledge of computer/data entry with the ability to learn
new systems
Basic level of MS Office proficiency
Successfully pass a background check
Position Classification
This position is non-exempt. ADS/NCMS is an equal opportunity
employer. Candidates must be able to provide proof of eligibility
to work in the United States without support; sponsorship is not
available.
PM21PI177825344
Keywords: North Coast Medical Supply LLC, Miami , New Patient Order Processing Specialist, Other , Miami, Florida
Click
here to apply!
|