Client Advisor (Aventura, Florida (US-FL), US)
Company: Burberry
Location: Miami
Posted on: May 16, 2022
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Job Description:
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to
unlock the power of imagination to push boundaries and open new
possibilities for our people, our customers and our communities.
This is the core belief that has guided Burberry since it was
founded in 1856 and is central to how we operate as a company
today.
We aim to provide an environment for creative minds from different
backgrounds to thrive, bringing a wide range of skills and
experiences to everything we do. As a purposeful, values-driven
brand, we are committed to being a force for good in the world as
well, creating the next generation of sustainable luxury for
customers, driving industry change and championing our
communities.
JOB PURPOSE
To meet and strive to exceed individual and store sales goals while
executing key strategies of retail led growth, leveraging the
franchise, operational excellence and all department category
development; embracing and following on a daily basis the Burberry
Experience during all interactions, owning the responsibility for
developing new customers, as well as maintaining relationships with
existing clientele.
RESPONSIBILITIES
Sales & Service
* Embrace the Burberry Experience and follow training guidelines
and standards to reflect Burberry's luxury brand standards and
image
* Consistently meet individual sales goals while exhibiting the
Burberry Behaviours
* Provide excellent customer service skills, great selling skills
and exhibit motivation to succeed
* Demonstrate superior interpersonal and communication talent
Cultivate
* Build customer loyalty through active client development and
follow-through
* Maintain an up-to-date and detailed client book
* Follow all Cultivate requirements and activities such as;
courtesy and relationship emails, inviting customers back to shop,
reactivation, capture compliance
Visual Standards
* Follow company policies, procedures and use visual techniques to
maintain the visual standards according to Burberry guidelines
* Maintain selling floor by ensuring the following:
* Understand and execute monthly floorsets
* Placing and/or hanging back items as you work
* Replenishing merchandise after selling
* Folding and placing merchandise on the correct hanger, tissue
paper, etc.
* Place tickets inside the item and not visible to the
customer.
Floor Presence & Maintenance
* Beginning of shift/day: Arrive on selling floor ready, ensure
floor is ready for customers
* End of shift/day: Ensure selling floor is replenished and ready
for the next day
* Be active and busy on the floor at all day
* Ensure to place and/or hang back items as you work and replenish
merchandise after selling
* Ensure clean up and maintenance of fitting rooms
Back of The House Support
* Assist in the mark down process
* Assist in the bi-annual inventory process
* Participation and achievement of pre-sale goals
* Participate in store contests
* Assist in stock room maintenance and keep it organized
* Responsible for stock pulled; all stock must be put away in
orderly fashion #LI-RS1
PERSONAL PROFILE
* Willing to work in and promote a team oriented environment.
* Excellent interpersonal skills required to ensure clear,
effective communication with all management and staff.
* Consistently show a positive attitude & take responsibility for
own actions.
* Must be results driven and flexible to change
* Relevant interest in Fashion / Design.
* Advanced knowledge of POS and store systems.
* A minimum of 1 year on sales, preferably in a luxury retail
environment.
* Proven experience in driving sales and meeting sales targets.
* Excellent customer service level.
* Strong clienteling background.
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all
applications equally and recruits purely on the basis of skills and
experience.
Posting Notes: USA -- Florida (US-FL) -- Aventura -- RETAIL OFFLINE
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Keywords: Burberry, Miami , Client Advisor (Aventura, Florida (US-FL), US), Other , Miami, Florida
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