Client Coordinator

Company: First Onsite
Location: Miami
Posted on: May 16, 2022

Job Description:

Job DescriptionPOSITION PURPOSEThe Client Care Coordinator (CCC) is responsible for providing effective customer service for all customers by using knowledge of company services. The CCC interacts with customers to provide information in response to questions, concerns, and complaints mainly by phone and e-mail. The CCC has responsibility for the job project from initial job set-up through job final stage and is responsible for the quality, production, schedule, and accuracy of their assigned projects. Expert and friendly communication and effective listening skills are a must for this challenging and rewarding position.Responsibilities include but are not limited to:

• Receives initial call from client and creates job lead
• Responsible for customer relations and client interaction
• Prepares final estimate once work has been completed
• Works closely with project manager to ensure job tasks are completed in a timely basis and communication with client is strong and accurate
• Reviews pending sales and completes follow-up on proposals
• Schedule jobs with client, project management & subcontractors
• Create work orders
• Prepare and provide all job-related documentation to clients
• Maintain professional and courteous customer relationsQUALIFICATIONSTechnical Qualifications:
  • Administrative support (copies, project coordination, calendar management and scheduling).
  • Microsoft experience (Excel, Word).
  • Communication (written and verbal, organizational and detail orientedExperience:
    • High school diploma or equivalency.
    • 2-4 years customer service experience.
    • Xactimate and/or T&M estimating experience preferredPREFERENCES
      • Bi-lingual preferred - English and SpanishWORK REQUIREMENTS
        • Typical work shifts are 8:00 a.m. to 4:30 p.m.; however, overtime may be required to meet project deadlines and to properly serve emergency events which occur on a 24/7 basis.
        • Standard office environment - sitting, walking, and standing - with use of information technology may apply such as cell phones, email, keyboarding, reporting software.
        • Good organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions. Organizational skills sufficient to prioritize work and complete assignments accurately, either independently or as part of a team, under pressure of competing deadlines and with frequent interruptions, working from own initiative and/or following direction, policies, or procedures. Ability to identify customer needs and maintain and support a customer service philosophy. Ability to use analytical and decision-making skills to offer options and resolve problems in a variety of contexts.THE COMPANY offers excellent benefits including: Medical, Dental, Vision, Life, PTO days, Paid Holidays and a 401(k) Retirement Plan.THE COMPANY is an Equal Opportunity Employer. THE COMPANY will not tolerate discrimination against any employee or applicants on any legally-recognized basis including, but not limited to: age; ancestry; childbirth or related medical condition; citizenship; color; creed; familial status; genetic information; height; weight; marital status; national origin; physical or mental disability or handicap; pregnancy; race; religion; sex; sexual orientation; uniform service member status or veteran status.Third party resume submissions not accepted. Any resume submitted will be considered the property of THE COMPANY, and THE COMPANY will not be held liable to pay a placement fee.THE COMPANY is an E-Verify Employer.
          
          Job Posted by ApplicantPro

Keywords: First Onsite, Miami , Client Coordinator, Other , Miami, Florida