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New Patient Care Coordinator

Company: North Coast Medical Supply LLC
Location: Miami
Posted on: May 16, 2022

Job Description:

Onsite Position during Training Transitions into Fully Remote
$2500 Sign On Bonus

US Med , a division of North Coast Medical Supply (NCMS), specialize in making it easier for patients living with Diabetes by providing their diabetes testing supplies nationwide. Our highly trained staff and state of the art technology ensures Customer satisfaction with every shipment. NCMS New Patient Care Coordinator is responsible for initial and on-going communication with patients, providers, and internal department's to assure the accuracy and efficiency of a customer's initial order of supplies. The New Patient Care Coordinator will work within the scope of responsibilities as dictated below with guidance and support from Customer Care leadership team.Primary Responsibilities, Expected Professional Competencies-

Serves NCMS patients over the phone with initial order of diabetes testing supplies and related products
Maintains high call volume per day (50-60+ combined inbound and outbound calls per day)
Provides excellent customer service while obtaining patient demographics
Manages average of 150+ patient accounts per month
Required to ship an amount of product to patients greater than or equal to the set monthly goal (department and individual goals are communicated daily)
Work closely with other Billing and Insurance; and Physician Support departments to confirm patient orders are eligible to ship
Maintains accurate and detailed records in company database
Adapts quickly to frequent process changes and improvements
Is reliable, engaged, and provides feedback as to improve processes and policies
Attends all department, team, and weekly company meetings as required
Perform any additional responsibilities or special projects as required
Duties and responsibilities may be subject to change based upon the needs of the department

Position Classification-This position is non-exempt. US Med/North Coast Medical Supply is an equal opportunity employer. Candidates must be able to provide proof of eligibility to work in the United States without support; sponsorship is not available.PM21PI177825402

Keywords: North Coast Medical Supply LLC, Miami , New Patient Care Coordinator, Other , Miami, Florida

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