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Energy Client Account Specialist

Company: Accenture
Location: Miami
Posted on: May 16, 2022

Job Description:

We Are:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at .

In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models.

Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology.

You Are:

The Operations Account Specialist, Energy (i.e. Energy Client Account Specialist) is responsible for learning all client management activities, such as maintaining current business relationships, managing the client renewal process, ensuring delivery matches contract scope, managing business development, account development, customer satisfaction, client relationships, managing internal Accenture communication (e.g. finance, Client Account Leadership) and overall account strategies. The goal of the Energy Client Account Specialist is to learn how to maintain the overall managed-services relationship and drive enhanced customer engagements via managing delivery requirements and upselling. Learning how to manage executive relationships and negotiating high risk situations will be an everyday challenge in this position.

As an Energy Client Account Specialist you will be supported by the Operations Account Manager as you propose, manage and execute on customer contracts in order to achieve business goals. To achieve these goals successfully, you will make decisions regarding the development and maintenance of client and partner relationships, work closely with the sales, delivery and internal Accenture account teams in order to create and deliver a successful energy services engagement and leverage service offerings to address customer business needs. In order to understand the client business objectives and deliver services engagements, you will interface intimately with the client at all levels of the organization. In addition, you will actively participate in and lead account strategy and planning sessions with Accenture teams, which will include individuals from legal, sales and delivery. You will deliver weekly updates and customer feedback on trends, opportunities and challenges in order to benchmark and maintain delivery goals of your client portfolio. You will be expected to maintain an accurate accounting of your pipeline and will be accountable for managing your business on a quarterly basis.

An Energy Client Account Specialist must demonstrate capability and expertise in business development and business management skills. They should demonstrate capability in conflict and negotiation management. Growing experience in the energy industry is essential to success. This individual must be able to understand and articulate Accenture's Active Energy Management program and vision to a variety of audiences. Knowledge of energy supply (regulated and deregulated), energy data management, and demand side solutions is critical to success but not required.

The Work:

With support of Operations Account Manager, begin to develop skills to complete the following activities:

  • Maintain complex/global client engagements
  • Transition client from sales to delivery
  • Set communication cadence & manage the communication flow with client
  • Ensure delivery team has prioritized the correct work streams
  • Monitor & measure delivery of business results, and achievement of the program
  • Address new service opportunities with the client
  • Coordinate approvals for contingency plans and scope changes
  • Manage the contract renewal process
  • Communicate the program performance to client stakeholder
  • Provide account margin oversight
  • Create margin improvement plans where needed
  • Follow-up on AP issues directly with client & Accenture finance
  • Internal communication with Client Account Leads (CALs), CFM, financial tools
  • Develop ravings fans/trusted advisors leading to referable relationships

    Here's what you need:
    • Bachelor's Degree or equivalent work experience
    • Minimum of 3 years working experience in either energy management, client/project management, high-end professional services business development/delivery

      Bonus Points:

      • Minimum of 1 year of experience as Accenture Junior Account Executive, mastering client engagements, and maintaining client financials, renewals and upsells.
      • Project management experience in a corporate and/or professional services environment
      • Excellent communication, organization/time management and problem-solving skills
      • Data cleansing and management experience
      • Strong customer relationship management skills
      • Adaptable management style to conform to the varied corporate cultures and organizational structures of our customers

        As required by Colorado law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $56,484 - $129,800 and information on benefits offered is here.

        COVID-19 update:

        The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.

        Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.

        What We Believe

        We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

        Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

        Equal Employment Opportunity Statement

        Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

        All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

        Accenture is committed to providing veteran employment opportunities to our service men and women.

        For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.

        Requesting An Accommodation

        Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

        If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

        Other Employment Statements

        Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

        Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

        Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

        The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Keywords: Accenture, Miami , Energy Client Account Specialist, Other , Miami, Florida

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