Customer Care (Contract)

Company: AAA USA INC
Location: Miami
Posted on: May 16, 2022

Job Description:

Job DescriptionThis client requires that all employees, temporary workers, and contractors be fully vaccinated by January 4, 2022, or prior to employment. This position requires proof of vaccination or, if not vaccinated, an approved accommodation for medical or religious reasons per the client's process upon hire.1. Support CUSTOMERS WITH hotel Information and customer access management1.1. Hotel Information

• In charge of maintaining a current hotel list
• Provide customers with the latest hotel list recommended by Airbus when requested1.2. Customer Access Management- Be visible and accessible to our customers, visitors and employees during regular business hours2. Welcome event: EXECUTION2.1. Preparation of the welcome event
  • Maintain updated the welcome event presentation updated as directed by departments involved
  • Maintain updated the welcome brochure
  • Ensure required documentation is available prior to the start of each course
  • Prepare the welcome room as deemed necessary when events are scheduling including visit events2.2. Execution of Welcome Event when issuing a badge
    • As soon as available, update customers' data in the applicable IS tool preferably prior to the start of the course
    • Upon customer's arrival at the Airbus Training Center in Miami, execute the badge/ registration event briefing:
      • Presentation of the Training Center and its organization
      • Assist trainees with filling out required forms
      • Ensure completion of all required forms when collecting them
      • Remain with the customer upon completion of the welcome event until instructor arrives.
      • "Coffee break" if needed, if instructor has not arrived after completion of welcome even3. Airbus trainee's welcome and daily customer supportMain goal of this position is to achieve customer, visitor and employee satisfaction, hospitality and assistance is a MUST
        • Answer and assist customer, visitor and employees with their needs
        • Hospitality and assistance to be offered to all whether they are visitors, customers or employees
        • Help the customer in case of an emergency always abiding by Airbus guidelines
        • Provide customer with information, processing requests and addressing complaints
        • Answer telephone calls and contact customers in order to follow up or advise them of schedule changes
        • Contact the different agencies to obtain maps and tourist's leaflets in different languages
        • In charge of building tours upon request
        • Compile, maintain and update requested data such as number of trainees trained, in-house trainees, etc for statistical purposes or other reasons
        • Transfer reporting/KPIs extracts to focal point within the team as deemed necessary
        • Manage welcome room events including visits
        • Follow-up of Audit visits in coordination with the Quality Department for logistics aspect4. Gift shop Management
          • Manage the sale of the gift shop merchandise
          • Document all sales
          • Send daily sales report to our Finance Department5. ADDITIONAL Duties
            • Other duties to be assigned as deemed by the ManagerPowered by JazzHRlqXI9f60kQ

Keywords: AAA USA INC, Miami , Customer Care (Contract), Other , Miami, Florida