Company: Cheeca Lodge & Spa
Posted on: May 16, 2022
Located in the heart of the Florida Keys, and embodying the essence
of a tropical paradise and island escape, the Pierres restaurants
beckon guests to relax, "be yourself", and create treasured
memories with family, friends, or colleagues. Its fresh
sophistication - evoking the textures of its environmentally
diverse surroundings - complements the spirited tradition of
barefoot elegance, genuine service and warm hospitality that
personifies this legendary island. Its lush palm-fringed grounds,
contemporary island d--cor, and diverse coastal cuisine will
continue to define Morada Bay/Pierres as a destination for both
leisure and business, and champion its storied reputation as the
pioneer of luxury dining in the Florida Keys.
I. Job Summary
As the first person to greet and welcome guests, the restaurant
host is a critical link to guest satisfaction. The host greets and
seats guests while coordinating guest reservations and responding
to inquiries in an efficient, courteous and professional manner
that results in maximum satisfaction. This person should be very
comfortable interacting with guests and potential clients in a
highly professional manner.
II. Job Responsibilities
---Attend team briefings.
---Greet and make all guests feel welcomed to the restaurant.
---Use the guest's name at least three times during the
---When seating guests, pull out at least one chair, hand the
guests the menus closed and present menu and wine list to the
---As the guest leaves, thank the guest for visiting the
---Present a clean and professional appearance at all times.
---Maintain a friendly, cheerful and courteous demeanor at all
---Ensure guest satisfaction by responding to guest inquiries with
accurate information and a positive attitude.
---Promote hotel amenities and services to guests using personal
knowledge and effective selling techniques.
---Welcome and effectively resolve guest questions, issues and
complaints with supervisor assistance as needed.
---Set up host stand, review guest reservation book, and maximize
the set-up of the dining space to provide positive memorable guest
---Maintain a station chart and cover count for the restaurant
while recognizing the maximum workload capacity of each server in
order to meet service standards.
---Take guest reservations or provide information regarding the
restaurant or any other hotel amenity or service.
---Inspect and maintain daily menus to ensure quality, condition
and appearance while developing a complete working knowledge of all
menu items and daily specials.
---Assist with special projects (menu changes, signage, etc.) as
---Ensure proper table set-up and make minor adjustments as
---Examine each table for missing items. Remove any items that do
not meet cleanliness standards.
---Complete training on computer software systems.
---Complete training on safe lifting procedures.
---Complete training on bloodborne pathogens.
---Complete training on food safety/contamination/cross
---Complete training on prevention of slips/trips/falls in the food
prep and service area.
Perform other duties as assigned.
--- High school diploma or GED
Skills and Experience (Essential)
--- At least 18 years of age
--- Basic computer skills
--- Must be able to speak, read and write English and have basic
--- Must be able to work well under pressure while retaining tact
and composure when resolving guest complaints
Skills and Experience (Preferred)
---One year in the hospitality or restaurant industry
---Fluency in Spanish
Equal Opportunity Employer Minorities/Women/Protected
Keywords: Cheeca Lodge & Spa, Miami , Host- Pierres, Other , Islamorada, Florida
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