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Customer Care Support Specialist

Company: Advanced Diabetes Supply
Location: Miami
Posted on: May 16, 2022

Job Description:

ADS, a division of North Coast Medical Supply (NCMS), specializes in making it easier for patients living with diabetes by providing their diabetes testing supplies nationwide. Our highly trained staff and state of the art technology ensures customer satisfaction with every shipment.$2500 Sign On Bonus!Shift: Mon-Fri 8:30am - 5:00pm Rotating Saturdays 9:00am - 1:00pmTraining: 90 days on-site (Miami)Potential for Full Remote upon successful completion of trainingThe NCMS Customer Care Support Specialist works directly as a new patient order processor handling inbound and outbound calls in our high-volume call center, verifying and reviewing potential or established patients' accounts in order to ensure our ability to provide premium customer care and service. The Customer Care Support Specialist will work within the scope of responsibilities as dictated below with guidance and support from Customer Care leadership team.The Customer Care Support Specialist is primarily responsible for:Conducts inbound and/or outbound calls to patients, doctors' offices, and/or insurance companies.Qualifies patients' orders and insurance eligibility based on physicians' orders.Completes patient file maintenance and enters initial orders into database. Reviews all proper documentation for exporting patient information.Ascertains that all changes to patients' records are accurately entered in the appropriate application after each call.Ensures that new patients receive all required forms, documents and disclosure statements.Answers incoming patient calls; ascertains patient needs; responds appropriately and with urgency to patient requests, questions, complaints and concerns.Develops and maintains knowledge of all products and services offered by the company.Expected Competencies for the Customer Care Support Specialist role:Friendly, professional and effective communications skills; able to calmly present solutions in challenging situationsEffective interpersonal skillsClear diction and knowledge of the English language, both written and verbalService-orientation and aptitude to resolve customer grievances Self-directed accountability and reliabilityCultural competence.

Minimum Requirements for Customer Care Support Specialist applicants:High School diploma or equivalentInsurance Billing and Medicare claims experience preferredSuccessful prior experience meeting daily, weekly, and monthly goals and objectivesWorking knowledge of computer/data entry with the ability to learn new systemsBasic level of MS Office proficiencySuccessfully pass a background checkPosition ClassificationThis position is non-exempt. ADS/NCMS is an equal opportunity employer. Candidates must be able to provide proof of eligibility to work in the United States without support; sponsorship is not available.PM21 PI177825312

Keywords: Advanced Diabetes Supply, Miami , Customer Care Support Specialist, Other , Miami, Florida

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