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Client Support Assistant II

Company: Monarch Health Services
Location: West Palm Beach
Posted on: May 16, 2022

Job Description:

Job DescriptionSalary: $18.00-$23.00POSITION DESCRIPTIONPosition Title: Client Support Assistant IIStatus: Non-ExemptEmployee Classification: Full Time Program: Compliance Supervisor: Director of Programs & Integrative ServicesReports to: Director of Programs & Integrative ServicesRevised: May 2022 Monarch Health Services, Inc. is a non-profit agency that provides Medical Services, Testing & Prevention Services, Behavioral Health Services, Nutrition Services, Support Services, Education & Outreach, Volunteer Programs and Advocacy for Palm Beach County, FL. The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.General Narrative Description of Position: The primary job function is to coordinate client registration. The position will be responsible for educating clients about Monarch's programs and services to ensure client utilization of programs and services. This position is also responsible for assisting in the intake process by gathering documentation, appointment scheduling with clients and administrative support. Essential Job Functions:

  • Welcomes clients into the agency and provides education regarding the agency and its services.
  • Assist clients with the initial registration
  • Reviews registration package/client forms for completeness and accuracy.
  • Creates client profile in EHR.
  • Obtains copies of insurance card and identification and scans applicable documents into EHR.
  • Navigates clients to applicable/relevant programs and services based on clients need.
  • Walks client through initial appointments for medical care and other services.
  • Helps clients to schedule appointments.
  • Contacts clients to verify and or remind them of their appointments with other departments.
  • Maintains recordkeeping requirements.
  • Returns client phone calls promptly who are attempting to access services and provides them with accurate and timely information.
  • Conducts HIV rapid testing, and blood draws as necessary.
  • Reports on various concerns, complaints and complements received from clients. Transfers complaints directly to the manager responsible for the area of concern.
  • Assesses and reports on patient pharmacy compliance.
  • Uploads patient encounters
  • Monitors and updates patient appointments.
  • Completes monthly compliance and quality assurance activities.
  • Reports to the director on status of patient compliance with appointments, medication fills, etc.
  • Runs reports on patient demographics, utilization of services, etc. Additional Duties:
  • Assist with rapid HIV, STD and Hep C screening and blood draws as needed.
  • Attend all interdisciplinary staff meetings.
  • Responsible for following all program policies, procedures, workflows, and completing program deliverables.
  • Maintains an average annual active caseload as assigned by the supervisor.
  • Attend HIV specific training annually, cultural competency training annually and other applicable trainings.
  • Abide by all state, health district and agency policies regarding confidentiality of client information.
  • Assist with agency fundraising activities as requested, including promoting events, selling tickets, soliciting donations and other task to support events.
  • Perform other duties as assigned. Training Program:
  • 500/501 Certificate
  • LGBTQ Sensitivity and Terminology
  • SEAETC-HEP C Tool Kit
  • SEAETC-Medical Case Management Module
  • SEAETC-Practice Transformation Module
  • SEAETC-Cultural Humility Module
  • All Agency assigned trainings. Required Knowledge, Skills and Personal Qualifications:
  • High school diploma
  • Phlebotomy training and/or certification
  • FDOH HIV/AIDS 500 The Basics of HIV/AIDS Counseling, Testing, and Linkage
  • FDOH HIV/AIDS 501 HIV Prevention Counseling. Testing and linkage- Introduction
  • Excellent interpersonal, oral and written communications and presentation skills
  • Experience healthcare setting or related field.
  • Experienced in working with indigent and culturally diverse populations
  • Electronic Medical Record system knowledge
  • Cooperates as a team member
  • Possesses problem solving and decision-making abilities
  • Ability to work without close supervision
  • Utilizes good time management techniques
  • Follows through to completion of assigned tasks
  • Proficiency in word processing and spreadsheet database
  • Abides by all policies and procedures Preferred Qualifications:
  • MA-Medical Assistant
  • CNA-Certified Nursing Assistant
  • Experience working in Medical Office and/or Health Administration
  • Experience working with HIV clients
  • Bilingual: English/Spanish or English/CreolePhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk, use hands to finger, handle, or operate computers, objects, tools, or controls and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. NOTES:
  • Monarch Health Services, Inc. is an equal opportunity employer. The clinic does not discriminate against any employee or applicant for employment because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, or covered veteran status.
  • This position is an at-will employment position. No contract for employment is implied at any time.
  • Drugs, weapons, domestic violence are not permitted on clinic property or at any clinic events or programs.

Keywords: Monarch Health Services, Miami , Client Support Assistant II, Other , West Palm Beach, Florida

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