Help Desk Level 2 Support Specialist

Company: Scheck Hillel Community School
Location: Miami
Posted on: June 24, 2022

Job Description:

Job DescriptionLarge private school located in the Aventura, Florida area has openings for qualified Help Desk Level 2 Support Specialist.We are a nationally recognized college preparatory and community school located in North Miami Beach, Florida. Our well-rounded, rigorous, dual curriculum program serves over 1000 students in PKT through 12th grade. As a Blue Ribbon School of Excellence, we attract and retain a diverse faculty who demonstrate professional excellence with an unwavering commitment to delivering an education of unsurpassed quality, As a community school, we understand that our school isn't just about education, it's about the whole child. The Help Desk Level 2 Support Specialist role is responsible for providing technical assistance in answering questions and resolving computer hardware/software problems in person, via telephone, or utilizing a remote support tool. This includes receiving, prioritizing, documenting, and actively resolving end user requests. This role will also work closely with internal and external support teams to quickly identify and bring resolution to critical business needs and incidents.The IT Help Desk team troubleshoots desktop PCs, laptops, scanners, printers, phones and a variety of commercial and proprietary software in a Windows, VMWare, and Mac OS environment. Including but not limited to creating, tracking, and closing trouble tickets using the help desk ticketing system. The selected candidate must ensure that all support calls, helpdesk tickets, and related procedures adhere to organizational values and guidelines. Other duties may be assigned by supervisor or designee.A successful candidate will have

• Logical thinking
• Organization skills
• Attention to detail
• Customer care skillsWorking knowledge required
  • Windows 10
  • Windows Server 2016 or newer
  • Active Directory
  • Office365
  • Excel
  • Networking and TCP/IP
  • Mac OSX Catalina and newer
  • Printers
  • SmartBoards
  • Chromebooks
  • Mosyle or other MDMWorking Knowledge preferred
    • Linux
    • VMware
    • Python
    • PowerShellPreferred Certifications
      • Apple Certified Support Professional
      • Network+
      • Security +
      • Google IT Support CertificationThis onsite full time position includes a comprehensive compensation package with competitive salary, benefits, generous paid time off and holiday schedule, professional development, opportunity for growth, free lunch, and more. Visit our website at www.ehillel.org for more information about us. Scheck Hillel is an equal opportunity employer.Powered by JazzHRdnvsN5HQPT

Keywords: Scheck Hillel Community School, Miami , Help Desk Level 2 Support Specialist, Other , Miami, Florida