Help Desk Level 2 Support Specialist
Company: Scheck Hillel Community School
Location: Miami
Posted on: June 24, 2022
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Job Description:
Job DescriptionLarge private school located in the Aventura,
Florida area has openings for qualified Help Desk Level 2 Support
Specialist.We are a nationally recognized college preparatory and
community school located in North Miami Beach, Florida. Our
well-rounded, rigorous, dual curriculum program serves over 1000
students in PKT through 12th grade. As a Blue Ribbon School of
Excellence, we attract and retain a diverse faculty who demonstrate
professional excellence with an unwavering commitment to delivering
an education of unsurpassed quality, As a community school, we
understand that our school isn't just about education, it's about
the whole child. The Help Desk Level 2 Support Specialist role is
responsible for providing technical assistance in answering
questions and resolving computer hardware/software problems in
person, via telephone, or utilizing a remote support tool. This
includes receiving, prioritizing, documenting, and actively
resolving end user requests. This role will also work closely with
internal and external support teams to quickly identify and bring
resolution to critical business needs and incidents.The IT Help
Desk team troubleshoots desktop PCs, laptops, scanners, printers,
phones and a variety of commercial and proprietary software in a
Windows, VMWare, and Mac OS environment. Including but not limited
to creating, tracking, and closing trouble tickets using the help
desk ticketing system. The selected candidate must ensure that all
support calls, helpdesk tickets, and related procedures adhere to
organizational values and guidelines. Other duties may be assigned
by supervisor or designee.A successful candidate will have
Keywords: Scheck Hillel Community School, Miami , Help Desk Level 2 Support Specialist, Other , Miami, Florida
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