Advisor, Student Accounts
Company: University of Miami
Location: Miami
Posted on: June 25, 2022
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Job Description:
Current Employees: If you are a current Staff, Faculty or
Temporary employee at the University of Miami, please click here
($7248.htmld) to log in to Workday to use the internal application
process. To learn how to apply for a faculty or staff position
using the Career worklet, please review this tip sheet
(_eRecruiting_ApplyforaJob.pdf) . Transforming Lives The University
of Miami is among the top research universities and academic
medical centers in the nation, and one of the largest private
employers in South Florida.With more than 16,000 faculty and staff,
the University strives for excellence, and is driven by a powerful
mission to transform and impact the lives of its students,
patients, members of the community, and people across the globe.The
University is committed to fostering a culture of belonging, where
everyone feels valued and has the opportunity to add value. Through
values of Diversity, Integrity, Responsibility, Excellence,
Compassion, Creativity, and Teamwork (DIRECCT) the U community
works together to create an environment driven by purpose,
excellence, community, and service.The Student Accounts Department
has an exciting opportunity for a full-time Advisor, Student
Accounts to work at the Coral Gables Campus.The Advisor, Student
Accounts provides high-level specialized assistance to students,
parents, and University partners regarding the detailed financial
analysis of all student accounts' processes. Additionally, the
Advisor, Student Accounts coordinates and performs all student
account processes to support retention and resolve account
delinquencies and is responsible for financial processes that
support financial departmental operations. This position provides
subject matter expertise on all high-level customer service
escalations and delivers first-class service to students, parents,
external organizations, and all other student related units.CORE
JOB FUNCTIONS Resolves all high-level inquiries for students and
parents regarding Student Accounts' financial information as the
subject matter experts in person and via the University case
management system. Responds and resolves specific requests for
students from Senior leadership. Educates students and parents in
University, State and Federal policies and guidelines regarding
payment plans, third party sponsored payments, tuition tax forms,
and other financial services. Assists students and delegates on
Monthly Payment Plan options and requirements. Provides support to
non-enrolled students for delinquent or past due balances.
Determines student account status and provides resolution for all
financial holds. Ensures the accuracy of financial transactions
posted to the student information system and submits corrective
entries accordingly. Provides and validates 1098T tax data and form
reporting breakdown per IRS regulations and University guidelines.
Guides students and families on the state Florida Prepaid Plan
options related to the University. Establishes and maintains Third
Party Sponsors contact information, billing, documentation,
processes, and files for the purposes of receiving payments for
services provided and ensure compliancy. Processes and reviews all
student financial refunds, stale dated checks, and unclaimed
property due diligence. Completes daily entries of all tuition
remission and tuition waivers requests per Financial Planning and
Benefits policies. Provides information related to the published
University Tuition and Fees rates inclusive of special pricing
programs specific to academic programs for all careers. Validates
term pricing in collaboration with Financial Planning and Student
Affairs to ensure accurate billing of tuition and fees for all
careers and programs at the University. Handles governmental
payments and billing adhering to specific military departments (EX:
VA). Assists students with finalizing financial registration.
Reviews and ensures documentation is complete to disburse financial
aid. Advises students on entrance and exit interviews and other
federal loans requirements. Adheres to University and unit-level
policies and procedures and safeguards University assets.This list
of duties and responsibilities is not intended to be all-inclusive
and may be expanded to include other duties or responsibilities as
necessary.CORE QUALIFICATIONS Education:Bachelor's degree in
relevant fieldCertification and Licensing:Not
ApplicableExperience:Minimum 2 years of relevant
experienceKnowledge, Skills and Attitudes:+ Skill in collecting,
organizing, and analyzing data.+ Ability to recognize, analyze, and
solve a variety of problems.+ Ability to exercise sound judgment in
making critical decisions. The University of Miami is an Equal
Opportunity Employer - Females/Minorities/Protected
Veterans/Individuals with Disabilities are encouraged to apply.
Applicants and employees are protected from discrimination based on
certain categories protected by Federal law. Click here () for
additional information.Job Status:Full timeEmployee Type:StaffPay
Grade:c104
Keywords: University of Miami, Miami , Advisor, Student Accounts, Other , Miami, Florida
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