Front Desk Associate - Palm Beach (Full-Time)
Company: Pet Paradise
Location: West Palm Beach
Posted on: August 6, 2022
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Job Description:
Job Description Company Description Headquartered in
Jacksonville, FL, Pet Paradise's full-service pet care destination
is dedicated to giving pet parents access to all the premium care
they need. The Pet Paradise brand has grown to offer resort style
pet day camp and care, professional pet grooming, low-stress and
high-quality veterinary care, and of course, overnight boarding
that feels like home, all under one roof. Job Description Shift
Schedule: This is a full-time position. Potential shift times are
as follows: 6am to 12 or 1pm; 1pm to 7pm; 9am to 4pm Hourly Rate:
$11.00-$12.50/hr depending on experience ($0.50 increase 6 months
from hire date, additional $0.50 increase on annual anniversary
date) Daily Pay Available with On Demand Pay Complimentary Pet Day
Camp Bring your dog with you to work This position is responsible
for guest service transactions, reporting and resolving customer
issues, and providing the right services for the customers' and
pets' needs. Responsibilities include: Welcome pet parents and
their pets as they enter the resort while making a positive
impression Organize and process the check-in/check-outs;
coordinating suite placement and walking the guest to their suite
ensuring their needs are met Answer in-coming phone calls, listen
and respond to voicemails, respond to emails- all in a timely,
problem-solving manner Complete cashier and point of sale
operations; able to communicate with leaving and in-coming staff,
peers, and leadership Communicate and follow through with pet
parent and resort leadership requests Maintain cleanliness of the
entranceway and lobby including the restrooms Offer upgrades and
sell additional services based on guest wants and needs Responsible
for maintaining, cleaning, and supporting the cat room (per resort
routines) Liaison to veterinary service team; veterinary
appointment status and arrivals Qualification One to two years in a
customer service role (Customer Service, Call Center, Receptionist)
Thrives in a fast-paced environment Detailed, but can work with a
sense of urgency while providing exceptional customer service
Strong written and verbal communication skills Enjoys problem
solving to provide our guests and customers with a premier
experience Reliable and flexible to resort schedule needs including
days, night, weekends, holidays, and peak times Able to learn to
work with and handle a variety of sizes and breeds of dogs Ability
to receive instructions and remain adaptive to change and training
material Additional Information Complimentary Pet Day Camp ---
Bring your dog with you to work 30 Days of Complimentary Pet
Boarding (non-holidays) On-demand pay with DailyPay Discounted
Veterinary Care and Grooming Services (per location) Dog/Cat
Adoption Assistance Fitness Reimbursement Paid Time Off (both
full-time and part-time status) 401(k) Savings Plan --- Health,
Dental and Vision Insurance (full-time status) Powered by JazzHR
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Keywords: Pet Paradise, Miami , Front Desk Associate - Palm Beach (Full-Time), Other , West Palm Beach, Florida
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