401(K) Plan Specialist
Company: ADP
Location: Miami
Posted on: August 8, 2022
Job Description:
ADP is hiring a 401(k) Plan Specialist. In this position you
will Provide 401(k) product support to the ADP TotalSource 401(k)
Plan Participants/Clients through technical knowledge, issue
ownership and maintaining Plan compliance. Research and resolve
issues relating to the ADPTS MEP 401(k) Plan ensuring compliance
with government regulations and laws promulgated hereunder. Develop
and maintain effective communications to ensure participant
satisfaction on issue resolution. At ADP we are driven by your
success. We engage your unique talents and perspectives. We welcome
your ideas on how to do things differently and better. In your
efforts to achieve, learn and grow, we support you all the way. If
success motivates you, you belong at ADP. Insightful Expertise is a
core value at ADP. and in TotalSource we have built the largest
Professional Employer Organization (PEO) in the country using that
expertise. We provide our clients, small to mid-sized companies,
with an integrated suite of HR management solutions - everything
from payroll to benefits, HR compliance and HR support. Did you
know that over 95% of our small business clients are not only
satisfied with ADP's services but would recommend ADP to someone
else? How would that kind of success impact your career? We strive
for every interaction to be driven by our CORE values: Insightful
Expertise, Integrity is Everything, Service Excellence, Inspiring
Innovation, Each Person Counts, Results-Driven, & Social
Responsibility. RESPONSIBILITIES: Client Contact:
- Respond to inquiries from MEP participants.
- Acts a primary contact for day to day record-keeping matters
with an emphasis on first-call resolution for items relating to
Plan compliance, systems and processes. System Updates:
- Respond to inquiries regarding 401(k) technical, product, and
compliance questions by researching and resolving issues.
- Troubleshoot participant issues requiring a full working
knowledge of desktop tools and resources including ADP and ING
systems and the business processes that support them.
- Analyze compliance test results and Plan documents for
adherence to applicable rules and regulations.
- Instruct clients on options available to correct failed
(nondiscrimination) tests.
- Ensure department adherence to daily schedule to support call
volumes for inbound participant related calls.
- Maintain flexibility to handle increases in daily phone volumes
during peak calling times.
- Assists associates with questions and escalated calls, follows
through on required research QUALIFICATIONS REQUIRED:
- Bachelor's degree preferred with a concentration in: Business,
HR, or related field
- Years of directly related experience: 3-5 years Preference will
be given to candidates who have the following:
- CEBS/ASPPA or other pension certification is a plus Explore our
COVID-19 page to understand how ADP is approaching safety, travel,
the hiring interview process, and more. Diversity, Equity,
Inclusion & Equal Employment Opportunity at ADP: ADP affirms that
inequality is detrimental to our associates, our clients, and the
communities we serve. Our goal is to impact lasting change through
our actions. Together, we unite for equality and equity. ADP is
committed to equal employment opportunities regardless of any
protected characteristic, including race, color, genetic
information, creed, national origin, religion, sex, affectional or
sexual orientation, gender identity or expression, lawful alien
status, ancestry, age, marital status, or protected veteran status
and will not discriminate against anyone on the basis of a
disability. We support an inclusive workplace where associates
excel based on personal merit, qualifications, experience, ability,
and job performance. Ethics at ADP: ADP has a long, proud history
of conducting business with the highest ethical standards and full
compliance with all applicable laws. We also expect our people to
uphold our values with the highest level of integrity and behave in
a manner that fosters an honest and respectful workplace. Click to
learn more about ADP s culture and our full set of values.
Keywords: ADP, Miami , 401(K) Plan Specialist, Other , Miami, Florida
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