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Account Coordinator

Location: West Palm Beach
Posted on: September 22, 2022

Job Description:

Summary: The Account Coordinator serves as the primary point of contact for our clients, in conjunction with the team leads, supervisor, and Operations Manager, while providing excellent customer service, technical assistance, and general relationship management. The Account Coordinator is responsible for identifying opportunities to make our service essential to our customer and is expected to be proactive in identifying current and future client needs. This position requires the individual to be detailed oriented and enjoy working in a fast-paced environment. The employee needs to have highly developed customer service skills and the ability to work in a high-pressure environment with service deliverables at a premium expectation.Responsibilities Build and maintain lasting relationships, which includes intimate knowledge of accounts, including contacts beyond our day-to-day, account preferences, and activity flows for both past and future Understand essential elements of the client's business and how we can best tailor to those ever-changing needs Exhibit and utilize knowledge of hotel industry and markets associated with client industry Responsible for client communications, conflict resolution, and compliance on client deliverables and revenue Generate regular and ad hoc reporting on key metrics and per customer request frequently Act as the liaison between the customer and all other departments for problem resolution and service recovery Make recommendations for compliance and travel policy enhancements and update as business needs change Drive account retention and growth of contract business through strong performance and relationships Monitor and manage account in accordance with all key metrics, both from the organization and our customer Conduct regular business reviews and audits Attend all scheduled trainings, meetings, or other events as assigned by supervisor or other levels of leadership Travel as necessary to meet the client and business needs On-call duties for all emergency client needs Responsible for all other duties assigned as needed This position has a billing, reservation, and client facing functionality to it.Qualifications College degree or 3-5 years previous account management related experience Ability to travel as needed Flexibility in work schedule as needed, ability to work additional days/hours as neededPreferred Qualifications Demonstrated strong ability to negotiate, teach others, and report on key metrics Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy Demonstrate a high focus on managing up on responsibilities Highly skilled in consulting, negotiating, and communicating with customers Demonstrated knowledge of Microsoft Word, Excel, Outlook, and navigating the internet Demonstrated ability to problem solve at a high level through critical thinking High level of professionalism Demonstrates ability to learn and grow depth of industry knowledge Excellent personal interaction, communication, and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service About the Company: FLEETCOR Technologies, Inc. ("FLEETCOR") is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific. $2.8B Annual Revenue 800,000 Directly Served Business Clients 9,700+ Employees(as of December 31, 2021)Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor's product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems. FLEETCOR enjoys global recognition including: Forbes Global Growth Champion - FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista Forbes World's Most Innovative Companies - FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row! Fortune 1000 Company - FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking S&P 500 - In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocksOur MissionCreate better ways for businesses and their partners to pay their expensesOur StrategyFLEETCOR will continue double-digit revenue growth by executing on four growth planks: Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel. Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions. "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity. Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.Our Commitment to Diversity, Equality, Inclusion, BelongingTogether we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by: Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations; Empowering our people to share their experiences and ideas through open forums and individual conversations; and Valuing each person's unique perspectives and individual contributions.Embracing diversity enables our people to "make the difference" at FLEETCOR.Our ValuesFLEETCOR's culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values: Innovation: Figure out a better way Execution: Get it done quickly Integrity: Do the right thing People: We make the difference Collaboration: Accomplish more togetherThese values guide all of our employees and are infused in all aspects of our Company. We are, as a team, united through these shared values and our mission to provide "a better way to pay."Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives. Equal Opportunity/Affirmative Action Employer: FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.Job Type: Full-timePay: $17.00 - $20.00 per hourSchedule: 8 hour shiftAbility to commute/relocate: West Palm Beach, FL 33407: Reliably commute or planning to relocate before starting work (Required)Work Location: One location

Keywords: FLEETCOR, Miami , Account Coordinator, Other , West Palm Beach, Florida

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