Front Desk Float

Company: South Florida ENT Associates
Location: Miami
Posted on: September 24, 2022

Job Description:

Job Summary/Objective:Following a customer service orientation, the Medical Front Desk Receptionist registers patients, makes new patient charts, answers the telephone, prepares the office for the day, and schedules patient appointments.Essential Job Functions:Performs routine clerical, secretarial and administrative work."Opens" the office each day, according to protocol.Answers the telephone pleasantly, and by the third ring as often as possible; routes call or takes messageSchedules patient appointmentsExplains to patient which pieces of information they are to bringProvides a range of potential charges for the visit; and the patient's financial obligation, depending on insurance typeProvides patient several scheduling optionsStays within the physician-approved scheduling guidelinesPre-registers new patients over the telephone before they arrive for their appointment-at least 90% of the timeMakes "reminder" phone calls one day before designated patient appointmentsRuns the daily schedules one day ahead-makes a copy for each physician, the nurse's station, and the front desk.Greets patients as they arrive for scheduled appointmentsCreates a new chart for the patient encounterProvides new patients appropriate paperwork for required signaturesVerifies demographic and insurance information for new and established patients, according to protocol-with an accuracy rate of 100%Explains financial and collection policies to new patients-provides written guidelines to each patientChecks eligibility list for capitated patients; if name is not listed, calls plan to verify eligibility; reschedules patient if necessaryRefers to the Managed Care Manual daily with regard to patient insurance coverage rules-maintains solid knowledge about all managed care plansEnsures all patient paperwork is complete before patient is seen-puts the chart up for the clinical staff.Sorts incoming reports and directs to appropriate physician.Facilitates any physician requests throughout the dayInforms patients in the reception area when the physicians are running behind-offers to reschedule patientsAssists Cashier with patient payment at the time of service, posting of charges and payments, and scheduling follow up appointments, as neededMaintains patient confidentialityPrepares outgoing mail, and sorts and distributes incoming mail.Composes, types and edits correspondence, reports, memoranda and other material.Distributes materials and maintains office supply inventory.Assists public with the use of care center facilities.Screens visitors and responds to routine requests for informationKeeps the patient reception area neat and clean at all times throughout the dayAttends all regular staff meetingsPerforms all other tasks and projects assigned by the Team Leader/Supervisor or Practice ManagerRequired Education and ExperienceHigh School graduate or equivalentOne year of related experienceProficient Spanish Speaker

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Keywords: South Florida ENT Associates, Miami , Front Desk Float, Other , Miami, Florida