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Admissions Team Lead

Company: Arista Recovery
Location: Miami
Posted on: September 25, 2022

Job Description:

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Admissions Team Lead Full Time Miami, FL, US 30+ days ago Requisition ID: 1411 The Admissions Team Lead will be required to carry out duties that involve handling inbound & outbound calls, following up on web form fills, communication through chat and text, the screening of potential clients who need admission into our various treatment programs nationwide, obtain demographics and payment methods, collecting pre-admission financial paperwork, and medical records. This role works in collaboration with different departments across our community of facilities. Must build effective working relationships within the work group for the benefit of our clients. Evaluation Criteria

  • Maintains admission guidelines by understanding and recommending changes to admission criteria, policies and procedures.
  • Educates callers on our programs and facilities by answering questions via telephone, chat, text, and email. -
  • Obtains necessary information to include but not limited to; demografics, contact information, payment information, pre-screen, and medical information. Verifying and clarifying information; explaining admission process. -
  • Screens clients through pre-screen form. Communicating with Medical and Clinical teams for approvals based on criteria. When appropriate referring potential clients and family to other programs and institutions. -
  • Working with potential clients by completing admission screening and financial forms; coordinating and arranging transportation as needed.
  • Understands and follow all guidelines based on HIPPA and confidentiality. -
  • Updates job knowledge by participating in educational opportunities; reading professional publications, and/or maintaining personal networks.
  • Communicate with trusted community partners who refer their patients to any of our facilities. - Qualifications
    • Work Experience: Minimum of two years in addiction treatment admissions role. -
    • Demonstrated call center, office, and/or records management skills.
    • General: Business English, including spelling, grammar and punctuation. Ability to work independently
    • Excellent customer relations and receptionist skills
    • Computer proficiency in a CRM, Microsoft Office, Outlook, Excel, Word, and PowerPoint a plus.

Keywords: Arista Recovery, Miami , Admissions Team Lead, Other , Miami, Florida

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