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Field Support Representative

Company: Kelly Services
Location: West Palm Beach
Posted on: September 25, 2022

Job Description:

Your next good thing is right here. At Kelly - Professional & Industrial, we're all about helping you discover what's next in your career. And we just so happen to be seeking a Field Support Representative to work for a client in West Palm Beach, FL. If this sounds like the right fit for you, read on and apply! TEMP TO HIRE OPPORTUNITYSchedule: Monday- Friday, 8:00AM- 5:30PM Pay Rate: $15.00 to $18.14 per hourRequires reliable transportation, will travel to other offices and parking is either free or reimbursed.Day to Day Responsibilities for a Field Support Representative:

  • Answering phones, distributing mail, producing copy and print projects, setting up conference rooms for meetings, office supply inventory management.
  • Responsible for a broad knowledge of operational services and complete knowledge of account service delivery requirements.
  • Delivers operational excellence as a fill-in for onsite personnel absences, training and vacations throughout assigned territory locations.
  • Assists with the development of Site Procedure Guides and ensures compliance with all aspects of client Service Excellence.
  • An integral member of the service team by supporting the daily operations of one or more MS locations for all contracted service.
  • Assists with new MS site implementation.
  • Utilizes TRAC for tracking onsite services
  • Understand site requirements and performing associated duties
  • Knowledgeable of all area services within assigned accounts
  • Performs daily visual inspection of site services and client and customer compliancy to safety.
  • Routinely spend time overseeing the service delivery quality and answering the questions of on-site staff
  • Optimizes services and personnel resources in a wider area beyond the site level in order to meet deadlines.
  • Fills in for absences or vacations of the onsite resources, may include site supervisor.
  • Coordinates all aspects of services, which entails traveling to and from various accounts.
  • Answer questions for the other staff during completion of in-house and off-site services.
  • Creates and maintains a customer-focused environment.
  • Is responsible for customer satisfaction by engaging end-user feedback.
  • Is responsible for raising customer issue to ESM/AOM, Supports the resolution to completion.
  • Validate Site Procedures guide documentation, escalating gaps to SM/ESM/AOM
  • Routinely identifies and documents process improvement suggestions and communicates them to management.
  • Assists in the training of new and existing employees. Focus daily time to overseeing employee work and answering questions.
  • Ensures field compliance with company Service Excellence performance requirements.
  • Proactively manage service requests for hardware and software solutions in the service center.
  • Arrange for service calls and follow through on escalations
  • Effectively escalate technical issues as defined in site procedures guide
  • May order operational supplies for support of contracted services per procedures guide
  • Collects data for the completion of the Monthly Management Report as directed
  • Proficient in implementation, documentation of site procedures, and sufficient quantity to support operations now and in the future
  • Other duties as assigned REQUIREMENTS:
    • High School Diploma or equivalent is required.
    • 1 years of related work experience
    • Able to produce copy, print work in office setting.
    • High energy and sense of urgency is valued.
    • Someone who is reliable and a quick and thorough learner.
    • Someone who can step in and make a contribution quickly.
    • Looking for someone with good customer service and communication skills.
    • No lifting beyond 50# without assistance.
    • There may be times of standing for several hours.
    • May be times of walking several miles a day in an office
    • Periodic walking throughout an office setting
    • Dress code is business casual.

      What happens next?Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Field Support Representative today!

Keywords: Kelly Services, Miami , Field Support Representative, Other , West Palm Beach, Florida

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