Company: Cano Health
Posted on: September 25, 2022
At Cano Health, our culture is a "family of families", growing
stronger together to improve the lives of our patients,
communities, and our associates. A culture that succeeds because of
the hearts and minds of our people. Our values and guiding
principles transform our lives with purpose and passion, becoming
one focused source of hopeful change. A leadership culture that
cultivates and empowers our people to gain ownership for their
contributions and success. The Cano Movement is proof of what
everyday people with a passion for health care can accomplish
together.Join the Cano Movement! The movement that doesn't just
offer a job, it offers an opportunity to serve and grow with
purpose. At Cano you will be part of a collaborative team,
dedicated to the pursuit of health & wellness excellence.Cano
Health offers competitive salaries, medical, dental & vision
insurance, employee mental health program, paid time off, paid
holidays, 401(k) with employer match, employee stock purchase
program, tuition reimbursement and much more.The Retention
Specialist's primary focus is to retain active members and
reinstate inactive members, while providing a positive
patient/member experience.Responsibilities--- Resolves members
inquiries and complaints fairly and effectively according to the
processes and procedures.
--- Develop new strategies for customer retention activities.
--- Respond to patient inquiries and resolve service complaints in
a timely manner, collecting related data
--- Conducts member satisfaction calls and acts as member advocate
to resolve questions or concerns.
--- Establishes effective working rapport with medical centers
personnel (providers and administrative staff).
--- Responds to questions, resolves issues and/or forwards to
appropriate personnel in a timely manner to ensure member,
referral, and employee satisfaction.
--- Works extensively with eCw EMR system to further investigate
member services, documents, patient surveys.
--- Contributes with ideas for process or efficiency improvements
to the Manager of Member Retention.
--- Communicates with patients to ensure questions and concerns
area processed in a timely manner and effectively communicates with
medical centers and corporate associates.
--- Provides adequate notes and documentation within platform to
ensure patient satisfaction.
--- Demonstrates adherence to all company, state, and federal
policies, laws, and regulations including HIPAA.
--- Conducts telephone conversations in a polite manner and ensures
accurate information is exchanged and member is satisfied.
--- Reports errors, omissions, and incidents to the Supervisor of
Patient Retention through documented reports.
--- Analyze patient opinions and develop new techniques to ensure
--- Explain to patients about the new benefits
--- Welcome and educate new patients on all the Cano Health
integrated care services
--- Assist and care for new member for the first 3 months in order
to avoid disenrollment
--- Obtain new member referrals from new or existing
membersQualifications--- Minimum of 1-2 years of experience in a
Call Center environment with a focus in patient service
--- High School Diploma preferred.
--- Excellent client or customer service skills to successfully
assist and interact with customers, members, and associates
--- Strong problem-solving and conflict resolution skills
--- Must have strong written and verbal communication skillsCano
Health provides equal employment opportunities to all employees and
applicants for employment and prohibits discrimination and
harassment of any type without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state, or local
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Keywords: Cano Health, Miami , Retention Specialist, Other , Miami, Florida
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