Bilingual Collections Specialist Work from Home

Company: HCA Healthcare
Location: Miami
Posted on: November 25, 2022

Job Description:

Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Collections Specialist WFH opening with Work from Home today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsWork from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  
• Fertility and family building benefits through Progyny
  
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• Family support, including adoption assistance, child and elder care resources and consumer discounts
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan
  
• Retirement readiness and rollover services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  Learn more about Employee BenefitsNote: Eligibility for benefits may vary by location.
  We are seeking a(an) Collections Specialist WFH for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!Job Summary and QualificationsAs a Bilingual Collections Specialist you will be responsible for outbound calls with account follow up and resolution of patient receivables. You will be responsible for transferring calls to the appropriate team member. You will provide excellent customer service. This is a virtual role. What you will do in this role:
  
  • Referring calls/accounts to appropriate parties based on customer inquiries.
  • Identify problem accounts and escalate as appropriate.
  • Update the patient account record to identify actions taken on the account.
  • Work with patients and guarantors to secure payment on outstanding account balances.
  • Maintain minimum production standards.
  • Achieve passing quality review scores per unit requirements.
  • Produce acceptable unit collection volumes.
  • Work within company attendance guidelines.
  • Provide excellent customer service.
  • Work with other team members and management in a professional manner. Qualifications
    
    • High School Graduate or GED preferred
    • Minimum one-year related experience preferred, preferably in healthcare.
    • Previous work from home experience
    • Previous Call Center experience
    • Experience with collections in healthcare revenue space is preferred.
    • This is a work from home position that requires high-speed internet with 60 MB Download and 10 MB Upload. Wifi is not permitted. Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
      HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
      ""Across HCA Healthcare's more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
      Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
      Senior Vice President and Chief Nursing Executive If you find this opportunity compelling, we encourage you to apply for our Collections Specialist WFH opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.PAR-AFHP

Keywords: HCA Healthcare, Miami , Bilingual Collections Specialist Work from Home, Other , Miami, Florida