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GSOC Operator, Security Monitoring, FT,04P-12:30A

Company: Baptist Health South Florida
Location: Miami
Posted on: November 26, 2022

Job Description:

Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 24,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why we're all in for helping you be your best.Description:Global Security Operations Center (GSOC) Operators perform a full range radio and telephone operational intake duties in this 24-hour Centralized Monitoring Station. GSOC Operators actively monitors and effectively responds to all incoming requests for assistance, assess potential risks, dangers, and incidents that may disrupt patients, guests, and employees' safety as well as business continuity. Responsible for providing primary service support to the area of Security, Safety, Alarm Monitoring, Emergency Monitoring, and Surveillance Camera Monitoring. Dispatches BHSF emergency and/or other resource agencies often requiring immediate independent judgment. Will monitor emergency call boxes, intrusion detection, duress buttons, access control, and integrated building/energy management systems. Also, receive fire alarm notifications from various central monitoring centers. Perform computer record checks for vehicle registration and incident management reporting. Responsible for ensuring all components of the GSOC are operational and that all systems are in working order. GSOC operators also input, update, and retrieve information from a variety of computer systems and applications. In addition, operators are responsible for documenting events for archiving and investigation purposes.Estimated pay range for this position is $15 - $19 / hour depending on experience.Qualifications:Degrees: High School,Cert,GED,Trn,Exper Licenses & Certifications: Drivers License from Florida Additional Qualifications: A.A. or A.S. in Criminal Justice, Computer Science, Psychology or Business preferred. Three years of Security or previous Law Enforcement, Military, security/law enforcement dispatch or corrections experience preferred. Intermediate competency with computer systems including MS Office and able to operate radio systems and telephone equipment. Preferably able to type at least 35 wpm. Excellent verbal communication and written reporting skills with the ability to communicate effectively with Security and IT professionals as well as emergency first responders. Must be able to communicate clearly in the English language. Ability to multi-task, prioritize, and handle emergency situations. Excellent customer service skills and professional demeanor. Public Safety Telecommunications Operator Certificate or must successfully pass BHSF Communications program within the first 90 days of employment. Minimum Required Experience:EOE

Keywords: Baptist Health South Florida, Miami , GSOC Operator, Security Monitoring, FT,04P-12:30A, Other , Miami, Florida

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