Ambassador, Experience & Promotions
Company: AEG
Location: Miami
Posted on: January 25, 2023
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Job Description:
Position Summary:The Miami Marlins Ambassador will be
responsible for providing first class customer service to our fans,
while providing fans valuable instruction and information to assist
them in adopting the BallPark App as their resource for all Marlins
content during their experience. Miami Marlins Ambassadors also
serve as 50/50 Raffle attendees, to promote raffle ticket sales for
the Marlins Foundation.Essential Functions: Be proactive and
friendly in greeting and assisting our guests with various
inquiries at all points of contact Exhibit a friendly, guest
service-oriented attitude and professional appearance at all times.
Assisting with access control, ensuring all guests are in their
proper locations when seated. Assume ownership in resolving guest
challenges around the stadium (e.g. mask enforcement, fighting,
prohibited items, bag rules, and duplicate ticket issues). Maintain
a working knowledge of stadium operations and ticket office
policies and procedures to effectively assist with general
questions. Be knowledgeable of various points of interest available
for the enjoyment and entertainment of our guests. Strong verbal
and interpersonal skills with the ability to communicate
effectively with guests and other employees. This description
defines the type of work being performed by a person assigned to
this position. It is not a complete list of all duties and
responsibilities required by the Miami Marlins and loanDepot park.
Qualifications & Requirements: Must have strong interpersonal &
communication skills, responsible, motivated, and a determined
individual Must be knowledgeable with smartphone technology/usage
Must have dependable transportation to all events & maintain good
attendance and punctuality Ability to work nights, weekends, and
holidays during the season Must be able to receive and follow
directions Ability to handle financial transactions and possess
financial accountability Prior experience in customer service or
sales is preferred Must be able to stay in one stationary position
for long periods of time as well as interact with guests throughout
the ballpark Basic knowledge of baseball Fluently bilingual in
English/Spanish is a plus High school diploma required, seeking
college degree preferred Interested career path in sports, events,
entertainment, fundraising, or community relations fields Benefits:
Overtime Pay (1.5 times regular rate) Paid Training Free Parking
Discounted Employee Meals Discount at the Team Store Eligible for
Home Run Hitter Recognition Program - per homestand Raffle for a
chance to win American Express Gift Cards End of Season Performance
Bonus Program End of Season Celebration Service Awards - Tenured
Recognition Program Referral Program Bonus We are an equal
opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, national origin, sex, sexual orientation, age,
disability, gender identity, marital or veteran status, or any
other protected class.
Keywords: AEG, Miami , Ambassador, Experience & Promotions, Other , Miami, Florida
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