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Field Tech

Company: Kforce Technology
Location: Miami
Posted on: January 25, 2023

Job Description:

Kforce has a client seeking a Field Tech in West Palm Beach, FL.

Summary:
The Desktop Support Technician maintains, repairs, and troubleshoots desktop hardware and software packages. They are also responsible for customer service and end-user training. The Desktop Support performs advanced administrative/operational/customer support duties that require independent initiative and judgment. They may apply intermediate mathematical skills.

Duties Include:

  • Desktop Support researches and resolves technical problems of moderate complexity, typically escalated from first line support teams
  • Responds to escalated telephone, email, and online requests for technical support
  • Documents, tracks, and monitors the problem using applicable systems and tools
  • Decisions are typically focus on methods, tactics, and processes for completing administrative tasks/projects
  • As a Desktop Support, you will regularly exercise discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge

Keywords: Kforce Technology, Miami , Field Tech, Other , Miami, Florida

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