Front desk - 55398
Company: FirstService Residential
Location: Miami
Posted on: January 26, 2023
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Job Description:
POSITION SUMMARY:The front desk person works independently, and
without direct supervision. Possesses strong communication,
telephone, and customer service skills. Detailed oriented and able
to multitask. Meets and greets residents; checks guests and service
providers in/out. Able to understand and react to emergency
response and access control procedures; monitors and operates
electronic security control systems; and accurately maintains daily
logs, records and forms.POSITION RESPONSIBILITIES:Demonstrates
excellent customer service, communication and time management
skills.Monitors Emergency Response System.Greets and directs
Residents, guests and invitees.Monitors and controls Electronic
Security Control Systems.Responds to emergency situations in a
timely and efficient manner.Monitors and controls access to the
building.Maintains daily log, records and forms.Resolves and
follows-up on all complaints/issues.Maintains a safe and secure
environment throughout the building/property(s).May be assigned
other duties by the on-site property manager.Follows safety
procedures and maintains a safe work environment.Other duties as
required.OPERATING SKILLS, KNOWLEDGE &
ABILITIES:Education/Training:High school diploma or equivalency
preferred.College level courses in business or hospitality
preferred.Experience/Knowledge:Two (2) to three (3) years of
business experience preferred.Computer literacy: command of
information system hardware/software is preferred.Effective written
and verbal communication skills.Multiple language fluency is
desirable.Strong customer service, communication and interpersonal
skills required.Special Requirements:Ability to lift 30 - 50
lbs.Work in an upright standing or sitting position for long
periods of timeHandle, finger, grasp and lift objects and
packagesReach with hands and armsCommunicate, receive and exchange
ideas and information by means of the spoken and written
wordAbility to quickly and easily navigate the property/building as
required to meet the job functionsComplete all required
forms.Ability to work extended hours and weekends based on project
requirement.Ability to respond to emergencies on a timely
manner.The physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of the job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.DISCLAIMER: This is not an all-inclusive job
description; therefore, management has the right to assign or
reassign schedules, duties and responsibilities to this job at any
time.
Keywords: FirstService Residential, Miami , Front desk - 55398, Other , Miami, Florida
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