Applications Specialist

Company: Carnival Corporation & plc
Location: Miami
Posted on: January 26, 2023

Job Description:

Job DescriptionThe Applications Specialist will work as an administrator within the Siebel application. The incumbent will also work on application configuration, go-live support, and on-going client support. This includes understanding process flows, application rules, Siebel database structure, identifying / creating cases for enhancements or existing defects, communicating requirements to the programmers, UAT testing / test script writing, and participating in deployments. Additional responsibilities involve executing database transfers, initiating transfers for training purposes, database creation for new hires, database refreshing for existing agents, and dismantling databases upon separation or promotion. This position plays a key role in supporting the sales team (PVPs and Sales Coaches) with the Siebel application. Primary responsibility is to manage the Siebel Support Mailbox by responding to incoming emails and requests for technical assistance directly related to the Siebel application, requiring in-depth knowledge of the Siebel application and technical support to include assisting with connectivity issues that could result in significant delays in productivity. Position also supports basic trouble shooting for all Contact Center applications which include, Oracle Right Now our Email Management System, Webex Engage application handling two-way text communications for our outbound sales team, Stella survey tool, Eloqua email tool and Carnival Dash. ESSENTIAL FUNCTIONS

• Accomplish database development work by solving technical and procedural issues related to the Seibel application; promptly identifying, documenting, and resolving technical issues with system functionality, including some advanced complex issues such as phone connectivity issues which can cause significant delays in work. These issues typically involve: lead investigation, transfers, and ownership, managing CRM process flows, managing data conversion and technical inquiries requiring in-depth knowledge of the Seibel application
• Assist with User Acceptance Testing and deployments
• Assist with the IMI Engage two-way texting application with account creation and deactivation
• Assist with updates and communication within our knowledgebase application (Oracle Right Now)
• Perform primary lead support for the database environment
• Perform lead transfers for database management (account creation and separations)
• Assist with Siebel training initiatives or presentations as needed
• Communicate with users regarding changes, upgrades, or application status QUALIFICATIONS
  • Associate's Degree, Related Feld of Study - Required
  • Bachelor's Degree, Information Technology - Preferred
  • Minimum of 2 years' experience supporting technical issues within a CRM application required Experience with the Siebel application is a plus
  • Software/Applications include MS-Office, Outlook Express, Excel and Power Point
  • Ability to troubleshoot basic to intermediate computer problems
  • Knowledge of SQL, SAS and the Siebel CRM is a plus
  • Ability to explain technical information to users in a way that the information is easily understood
  • Strong organizational skills
  • Ability to set priorities and meet challenging deadlines
  • Ability to learn quickly and multitask
  • Excellent verbal and written communication skills
  • Must have a high level of interpersonal skills to work with all levels of employees
  • Ability to work well on a team and independently #LI-GS1 The range for this role's base salary is $43,500 - $54,000.Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Management roles are also eligible for an additional vesting equity plan.Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:
    • Health Benefits:
      • Cost-effective medical, dental and vision plans
      • Employee Assistance Program and other mental health resources
      • Additional programs include company paid term life insurance and disability coverage
      • Financial Benefits:
        • 401(k) plan that includes a company match
        • Employee Stock Purchase plan
        • Paid Time Off
          • Holidays - All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee's discretion.
          • Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.All employees gain additional vacation time with further tenure.
          • Sick Time - All full-time employees receive 80 hours of sick time each year.Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
          • Other Benefits
            • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
            • Personal and professional learning and development resources including tuition reimbursement
            • On-site preschool program, wellness center, and health clinic at our Miami campus About Us Inaddition to other duties/functions,this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider theenvironment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity.Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters! Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against anyqualified individual on the basis of sex, race, color, national origin,religion, sexual orientation, age,marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal,and/or international law.

Keywords: Carnival Corporation & plc, Miami , Applications Specialist, Other , Miami, Florida