Trade Support Representative (Hybrid)
Company: Carnival Cruise Line
Posted on: January 28, 2023
The representative will support efforts related to Travel Agents
and potential accounts to drive sales & marketing engagement and
development opportunities. The representative will work to support
Travel Agents and Charters, Meetings & Incentives existing and
potential accounts in 1:1 contact through phone calls, emails and
Facebook comments/posts. Representative will also be responsible
for developing ongoing best practices and optimizing tools to
support the broader Sales & Trade Marketing teams in response to
Travel Agent engagement needs.
+ Services incoming calls from external (Travel Agents, existing
and future accounts) and internal (Sales and Trade Marketing teams,
other CCL areas) stakeholders in a timely manner with accuracy and
+ Handles designated emails with the appropriate tone and in
accordance with outlined service levels (e.g., similar
topics/requestor to phone calls). Supports comments/inquiries on
team's social media page Faceboom.com/CarnivalTrade.
+ Creates edits, merges, closes and maintains agency profiles in
various system platforms in accordance with Sales & Trade Marketing
+ Properly maintains accurate and detailed agency database for
Sales Teams interacting with a Customer Relationship Management
+ Identifies key indicators reflecting Travel Agent wants to opt
into working with a designated Sales Representative (i.e. booking a
group that has potential, unique marketing opportunity); escalates
to the Sales Team accordingly.
+ Reconciles department invoices and processes payment/supplier
requests within the internal Accounts Payable systems in accordance
with the Budget Guidelines.
+ Handles ad hoc administrative work on projects.
+ Minimum Education: High School Diploma or GED.
+ Preferred Degree: Associate degree.
+ Required Years & Area of Profession Experience: Minimum of 3-5
years in related type role.
+ Critical Professional Related Technical/Computer Skills:
Technical knowledge to troubleshoot, coordinate and leverage
internal IT applications and databases. Also, to maintain and
create supporting data (policy/procedure) within Microsoft Word,
PowerPoint and Excel.
+ Knowledge, Skills & Abilities:
+ ---Excellent customer service skills
+ ---High degree of accuracy and attention to detail
+ ---Communicate clearly and accurately in person, via email and
phone with business professionalism
+ ---Able to multi-task and work efficiently in a
+ ---Ability to continuously prioritize own workload with minimal
+ ---Excellent interpersonal skills and a promoter of teamwork
+ ---Ability to use a web browser and search the Internet
+ ---Proven ability to build cross-functional relationships and
+ ---Flexible to adapt to changes and cross-training of job
+ ---Strong work ethic
Inaddition to other duties/functions,this position requires full
commitment and support for promoting ethical and compliant culture.
More specifically, this position requires integrity, honesty, and
respectful treatment of others, as well as a willingness to speak
up when they see misconduct or have concerns.
Carnival Cruise Line is the most popular cruise brand in North
America and operates a fleet of ships designed to foster
exceptionally safe, fun and memorable vacation experiences at an
outstanding value. Our employees have a responsibility to be
accountable for all actions. We consider theenvironment in all
aspects of our business and have a responsibility to put safety and
sustainability first. We live and share a positive attitude which
is based on fostering an environment of inclusion, trust, a
willingness to listen, openness and integrity.Doing this helps us
to achieve our ultimate goal, which is to include FUN in everything
we do! Speaking of fun, we are officially certified as a Great
Place to Work aboard our ships as well as in our global corporate
Carnival Corporation & plc and Carnival Cruise Line is an equal
employment opportunity/affirmative action employer. In this regard,
it does not discriminate against anyqualified individual on the
basis of sex, race, color, national origin,religion, sexual
orientation, age,marital status, mental, physical orsensory
disability, or any other classification protected by applicable
local, state, federal,and/or international law.
Keywords: Carnival Cruise Line, Miami , Trade Support Representative (Hybrid), Other , Miami, Florida
Didn't find what you're looking for? Search again!