Rooms Controller

Company: Sheraton Miami Airport Hotel
Location: Miami
Posted on: March 19, 2023

Job Description:

OverviewOpportunity: Rooms Controller Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Implement appropriate booking strategies to ensure that all parties are appropriately accommodated. Work with Operations, Housekeeping and the Reservations department regarding the distribution and status of guest rooms.Potential Career Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales ManagerPosition Requirements Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Establish method of payment and verify credit. Make and confirm reservations. Compute bills, collect payments and make change for guests. Transmit and receive messages, using telephones or PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Perform Accounting duties, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHMs EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management.Experience High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Minimum 1 year of hotel experience at the Front Office or Reservations. Knowledge of PMS systems preferred.Work Environment and Context Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We BelievePeople Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own ItAbout Us HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Keywords: Sheraton Miami Airport Hotel, Miami , Rooms Controller, Other , Miami, Florida