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Assistant Rooms Executive

Company: Marriott
Location: Miami
Posted on: March 19, 2023

Job Description:

Job Number 22215650
Job Category Rooms & Guest Services Operations
Location The St. Regis Bal Harbour Resort, 9703 Collins Avenue, Bal Harbour, Florida, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Assists in successfully executing all operations in the rooms area departments (including Front Office, Engineering/Maintenance and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Assists in leading specific team while meeting or exceeding property goals.
Education and Experience
* High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area.
* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related professional area.
Supporting the Management of Rooms Operations Activities
* Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
* Runs and reviews critical information contained in room operations reports.
* Understands the functions of the Front Office, Engineering/Maintenance and Housekeeping operations.
* Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
* Operates all department equipment as necessary and reporting malfunctions.
* Ensures employees have the proper supplies and uniforms.
* Understands and complies with loss prevention policies and procedures.
Contributing Information to Support Managing to Budget
* Verifies accuracy of room rates to maximize revenue opportunities.
* Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
* Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
* Understands the impact of Room Operations on the overall property financial goals and objectives.
Ensuring Exceptional Customer Service
* Participates as needed in the investigation of employee and guest accidents.
* Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences.
* Sets a positive example for guest relations.
* Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from supervisor as necessary.
* Assists in the review of comment cards and guest satisfaction results with employees.
* Observes service behaviors of employees and providing feedback to individuals; continuously strives to improve service performance.
* Empowers employees to provide excellent customer service within guidelines.
Managing and Conducting Human Resources Activities
* Participates in department meetings and continually communicates a clear and consistent message regarding the Room Operations goals to produce desired results.
* Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
* Uses all available on the job training tools for employees; supervises on-going training initiatives and conducting training when appropriate.
* Communicates performance expectations employees in accordance with job descriptions for each position.
* Participates in the employee performance appraisal process.
* Coaches, counsels and encourages employees.
* Interviews and assists in making hiring decisions.
* Participates in employee progressive disciplinary procedures as required.
* Schedules employees to business demands and for tracks employee time and attendance.
* Assists in performing the payroll function.
* Oversees daily shift operations and ensures compliance with all policies, standards and procedures.
* Drives positive employee engagement by conducting the department feedback sessions and creating action plans to address open concerns.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York's Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Keywords: Marriott, Miami , Assistant Rooms Executive, Other , Miami, Florida

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