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GUCCI Team Coordinator - Miami Design District

Company: Kering SA
Location: Miami
Posted on: March 20, 2023

Job Description:

GUCCI Team Coordinator - Miami Design District page is loaded GUCCI Team Coordinator - Miami Design District Apply locations MIAMI time type Full time posted on Posted Yesterday job requisition id R106311 SummaryIf you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.Job DescriptionRole MissionAs a Gucci Team Coordinator, you will be responsible for providing overall store support to the front and back of house team with various sales support, POS, inventory tasks, stock processing and administrative functions.You will serve as a "Gucci Ambassador" by promoting the Gucci Values and Amplifiers. Passion for the brand is conveyed through creating a branded, luxury client experience. This person must possess a positive attitude, excellent communication skills and a passion for the brand.Key AccountabilitiesSales Support

  • Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store and direct them to an available Client Advisor or Lead Client Advisor;
  • Support the team in the selling process, ensuring the highest level of client experience;
  • Assist Client Advisors in preparing for VIG client appointments, preparing consignments, and closing transactions;
  • Providing dressing room support to Client Advisor and Client;
  • Answer, direct and transfer calls with exceptional level of professionalism;
  • Understand a customer's needs and orienting them into the departments;
  • Interacting with customers to ensure client satisfaction.POS
    • Packing and providing support during payment process;
    • Facilitate store transfer requests, charge sends, and product inquiries;
    • Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information;
    • Packing and providing support during payment.Inventory
      • Assisting the sales staff in pulling different styles and sizes from stock;
      • Assist in store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director/Team Manager - Operations.General
        • Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing flash paperwork;
        • Knowledgeable of all Gucci products and company policies, specifically on credit, sales, and customer service.Key Requirements
          • At least 2 years of experience in luxury retail, hospitality, or customer service;
          • Experience with operating POS system, a plus;
          • Excellent interpersonal and communication skills;
          • Strong understanding of customer service needs and priorities;
          • Strong attention to detail and ability to multitask;
          • Familiar in Microsoft Word and Outlook;
          • Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.Key Pillars for Ways of Working
            • Execute the mission of the role with a Radically Client-Centric mindset;
            • Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
            • Be Relentlessly Creative and approach challenges with an innovative mindset;
            • Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.Key Behaviors to Amplify What We DoExplore -Considerate Thinker -
              • Sees the big picture and understands how own actions and decisions impact others and the organization as a wholeSolutions Developer
                • Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions - -Deliver -Accountable Achiever -
                  • Actively gets things done, raising the bar for performance, and taking accountability for own actions -Agile Advocate -
                    • Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals -Connect -Connection Builder -
                      • Builds trust-based relationships across boundaries and encourages collaboration -
                      • Adapts own style to communicate impactfully -People Enabler -
                        • Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person's uniqueness -Build -Continuous Learner -
                          • Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort -Talent Builder -
                            • Provides constructive and on-going feedback, coaches and helps others to achieve their full potential -Work Authorization
                              • Qualified candidates must have the proper work authorization to work in the United StatesEOE M/D/F/VJob TypeRegularStart Date2023-04-09ScheduleFull timeOrganizationGucci America Inc. About Us Kering is a global Luxury group which manages the development of a series of renowned Houses in fashion, leather goods, jewelry and watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, as well as Kering Eyewear. In 2021, Kering had 42,000 employees and restated revenue of ---17.6 billion. Kering is a major player in the luxury sector. By placing creativity at the heart of its strategy, Kering empowers its people to lead the way in terms of creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: "Empowering Imagination." A shared culture and determination unite our Houses. Together, we are building a unique, passionate and responsible Luxury group, working to push boundaries in a positive way. Join us to shape the Luxury of tomorrow with us.

Keywords: Kering SA, Miami , GUCCI Team Coordinator - Miami Design District, Other , Miami, Florida

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