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Salesforce / Riskonnect Administrator

Company: ARC Group
Location: Miami
Posted on: March 20, 2023

Job Description:

Salesforce / Riskonnect Administrator

We are seeking a Salesforce / Riskonnect Administrator -for a 3-month contract with likelihood of extension or a permanent hire with leader is hospitality based in Miami, FL.

Salesforce / Riskonnect Administrator -will be responsible for the oversight of the Salesforce Platform, Riskonnect, and administration of the Riskonnect environment in conjunction with the needs of the Shore Excursion process. This position will lead the efforts in overseeing the tour operator compliance with certificates of insurance, tour operator questionnaire, and marketing language in adherence to our policy, as well as serve as liaison with the GTO leadership and Account Managers with process and/or system enhancements, issues, and training. Furthermore, this position will be responsible for providing reporting to the Risk Management and GTO departments on a weekly, monthly, and as needed basis and utilize complex business systems to retrieve this data (i.e. Power BI).



  • Administration of the Salesforce environment; responsibilities include identifying process improvement opportunities and customizing and implementing profiles, roles, security settings, validation rules, applications, custom objects, custom fields, page layouts, workflows, flows, approvals, dashboards, reports, etc.
  • Work closely with Risk Management leadership and GTO members to gather, understand, and define business requirements.
  • Develop process builders to support the design and development of Salesforce/Riskonnect solutions for our users.
  • Work collaboratively with team members to design a solution that will meet our business requirements.
  • Collaborate with developers to test and verify solutions meet the business requirements.
  • Provide support and onboarding for using integrations and packages added to the Salesforce org
  • Use of DemandTools and native Salesforce features to ensure data integrity.
  • Onboarding and off-boarding of Salesforce users (internal and externals).
  • Remaining current on best practices and technologies and advising on these practices for Salesforce based solution.
  • Implementation and development of Phase II of Riskonnect for the GTO department (condensed email attachments, contract amendments, document archives, your costs and analysis, etc.)
  • Collaborate with account managers to improve the accountability of tour operators and guest safety.
  • Support Legal and Risk Management regarding legal cases and investigations.
  • Work in lockstep with management in the incident management process. Analyze past incident data and comments for legal cases presented against the company. Track tickets, and investigation and work with account managers and account executives to receive reasonable responses from the TOs. Supports Legal and Risk Management in regard to legal cases and investigations and locating multiple years of comments through databases. Analyze Survey Monkey Reviews.
  • Proactively look for process improvement opportunities within the department.
  • Understand and uses system solutions to drive department efficiencies and improve safety.
  • Provide operational support to the TOs with the Tour Operator Centralized Database, Riskonnect.
  • Evaluate and manage TO compliance with insurance requirements, while working in conjunction with third party vendor CheckCOI.
  • Documenting, evaluating, and auditing overall tour operator responsiveness and incident/comment frequency through ServiceNow, and communicates to management. Provides analytics to management for distribution and follow up internally and externally. Escalates trends and anomalies.
  • Train team members, internal and external, in the use of the complex systems.
  • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.



    • Bachelors required.
    • Salesforce/Riskonnect Administrator and Salesforce certification highly preferred
    • Strong excel skills
    • Power BI knowledge required
    • SQL, JAVASCRIPT, PYTHON, database knowledge preferred
    • Comprehension of system development to meet needs of department
    • Training and development of training materials to large groups on complex systems required
    • Strong understanding of the salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views.
    • Experience with ServiceNow platform.
    • The ability to gain a core understanding of GTO's business processes and needs and subsequently assess impact on these processes of Salesforce changes requested.
    • Analytical skills to respond to requested changes and identify customizations across native and custom objects
    • Understanding of best practices and functionality.
    • Strong problem-solving skills.
    • Strong data management abilities.
    • A positive attitude and proactive engagement in enhancing the Salesforce user experience
    • Self-starter with a "jump in mentality" to solve problems and provide essential
    • Proactively looks for process improvement opportunities within department. Understands and uses system solutions to drive department efficiencies and improve safety. Develops and maintains analytical tools to find efficiencies and identify opportunities for process improvement.
    • Ability to analyze large datasets and report relevant findings.
    • Excellent written and oral communication skills and the ability to work effectively with all levels of management, staff, and vendors.
    • Exceptional interpersonal and organizational skills. Ability to work in fast-paced environment with multiple projects and priorities. Ability to meet deadlines and prioritize requests.

      • Be responsible for implementing system, and associated support team, to review guest comments on a real time basis to better provide feedback to tour operators with their global product.
      • Works with internal and external vendors to develop enhancements to RK, Service Now and CheckCOI regarding the database structure and/or add functionality.
      • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

        - -


        • Risk Management
        • Account Managers in GTO
        • Account Executives in GTO
        • Tour Operators
        • Brand Shore Ex representatives
        • Outside Counsel
        • Riskonnect
        • All levels of management


          If you are interested and qualified please send your resume to Siana Mason at or feel free to call directly at 954) 715-4788.

          ARC Group is a Forbes-ranked top 20 recruiting and executive search firm working with clients nationwide to recruit the highest quality technical resources. We have achieved this by understanding both our candidate's and clients' needs and goals and serving both with integrity and a shared desire to succeed.

          ARC Group is proud to be an equal-opportunity workplace dedicated to pursuing and hiring a diverse workforce.





Keywords: ARC Group, Miami , Salesforce / Riskonnect Administrator, Other , Miami, Florida

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