Floor Attendant - American Airlines Flagship Lounge

Company: HMSHost International
Location: Miami
Posted on: May 28, 2023

Job Description:

Floor Attendant - American Airlines FlagshipLounge ** Floor Attendant - American Airlines Flagship Lounge****Summary**The Flagship Floor Attendant is responsible for cleaning and maintaining the dining and/or buffet area within the lounge and serving guests food items, following all established service and guest experience standards.**Essential Functions*** Ensures all food and beverages are arranged to established service standards* Sets up, stocks, cleans and maintains food and beverage offerings* Maintains all coffee and beverage services* Maintains standards of service and guest experience* Serves and responds to the food and beverage needs of guests* Uses tray for all guest service* Maintains in-depth knowledge of products on hand* Clears, cleans and sanitizes tables, seats, dining area and buffet area* Maintains food temperature* Provides comprehensive floor presence* Occasionally assists with basic food preparation (e.g. warming up soup, operating panini press)* Follows all established rules and sequence of service and dining etiquette standards* Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind**Minimum Qualifications, Knowledge, Skills, and Work Environment*** Requires at least 4 years of closely related work experiencing, including experience servicing customers in a premium airport lounge or closely related food and beverage establishment* Requires ability to demonstrate tact and discretion in interactions with premium clientele* Requires ability to maintain a presentable and polished appearance in keeping with service standards for premium clientele* Requires ability to work long hours, while standing. * Possess strong sanitation habits.* Requires ability to provide strong customer service* Ability to multi-task and ability to interact with customers and coworkers in a friendly, enthusiastic and outgoing manner Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)At HMSHost, we know our success is based on **earning the trust and loyalty of our people**. We commit to providing a work experience that **earns your loyalty**, provides a place where you **feel like you belong**, work you can be **proud** of, a place to **have fun, earn money**, and have the **opportunity for advancement**. We support this with competitive wages, robust benefits and recognition for a job well done.**Apply for Floor Attendant - American Airlines Flagship Lounge**You are about to apply for Floor Attendant - American Airlines Flagship Lounge through another service. You could go straight there, but we highly recommend you log in or join our talent network first. **Talent Network Benefits*** Its completely free! * Keep track of your applications and saved jobs * Find other jobs that match your interests * Be among the first to learn about career opportunities on HMSHost that match your interests * Receive email alerts whenever new jobs are posted on careers.hmshost.com * Get contacted by recruiters when they have an interesting opportunity that may be a fit for you

Keywords: HMSHost International, Miami , Floor Attendant - American Airlines Flagship Lounge, Other , Miami, Florida