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Bilingual Customer Support Specialist

Company: Mac Papers, Inc
Location: Miami
Posted on: May 28, 2023

Job Description:

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Full Time Clerical Miami, FL, US 5 days ago Requisition ID: 1642 -*This is not a remote position* - - - A Customer Support Specialist, or CSS, will act as a liaison, provide product and services information, answer questions, and resolve with accuracy and efficiency any emerging problems that our customers may face. -Responsibilities: -

  • Identify and assess customer needs in order to generate solutions that exceed expectations.
  • Respond to customers with accurate and complete information by using system tools and resources.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Respond to customers for inventory questions, quotes, and product availability.
  • Manage customer complaints to provide situationally based solutions within the time limits and complete follow up to ensure resolution.
  • Properly document all customer interactions. -
  • Follow communication best practice procedures.
  • Go above and beyond to exceed customer expectations. -
  • Quickly learn and demonstrate a solid understanding of product specifications to better respond to customer inquiries.
  • Other duties as assigned.Required Qualifications: -
    • 1-3 years of proven customer support experience (preferably in the packaging industry)
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different customer situations.
    • Excellent interpersonal and communication skills
    • Ability to multi-task, prioritize, and manage time effectively.
    • Bilingual candidates (English/Spanish) preferred. -Education:High school degree or equivalentWorking Conditions & Physical Requirements:The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical Demands
      • Regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to type; operate standard office equipment; reach with hands and arms; and lift up to 25 lbs.
      • Specific vision requirements include close vision, distance vision and the ability to adjust focus.Mental Demands
        • Regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve non-routine and complex problems; use math and mathematical reasoning; learn and apply new information or skills; perform highly detailed and multiple concurrent tasks; work under intensive deadlines with frequent interruptions; interaction with managers, staff and customers required.Work Environment
          • Employee works under typical office conditions, and the noise level is usually quiet.Mac Papers + Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other protected category. -

Keywords: Mac Papers, Inc, Miami , Bilingual Customer Support Specialist, Other , Miami, Florida

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