Patient Hospitality Specialist, UCC - Country Walk, FT, 8:30A-9P
Company: Baptist Health South Florida
Location: Miami
Posted on: May 28, 2023
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Job Description:
Baptist Health South Florida is the largest healthcare
organization in the region, with 12 hospitals, more than 27,000
employees, 4,000 physicians and 100 outpatient centers, urgent care
facilities and physician practices spanning across Miami-Dade,
Monroe, Broward and Palm Beach counties. Baptist Health has
internationally renowned centers of excellence in cancer,
cardiovascular care, orthopedics and sports medicine, and
neurosciences. A not-for-profit organization supported by
philanthropy and committed to its faith-based charitable mission of
medical excellence, Baptist Health has been recognized by Fortune
as one of the 100 Best Companies to Work For in America and by
Ethisphere as one of the World's Most Ethical Companies.Everything
we do at Baptist Health, we do to the best of our ability. That
includes supporting our team with extensive training programs,
millions of dollars in tuition assistance, comprehensive benefits
and more. Working within our award-winning culture means getting
the respect and support you need to do your best work ever. Find
out why we're all in for helping you be your best.Description This
position demonstrates service excellence and positive interpersonal
skills in dealing with others including patients of all ages,
families, employees, medical staff, volunteers and community
members to maximize communication and productivity. Coordinates
patient flow through the patient access area to assure timely
registration and arrival to service area. Interacts and works
cooperatively with patients of all ages and ancillary departments
to assure patient satisfaction. This position may require
deployment of legal, ethical and compliance related documents that
must be presented and thoroughly explained to the patient at the
time of registration. The incumbent will be responsible for
maintaining knowledge and deployment of practices used within the
department as well as throughout the hospital to address patient
questions or concerns.Estimated pay range for this position is
%2415 - %2418 / hour depending on experience.Qualifications
Degrees: High School,Cert,GED,Trn,Exper Additional Qualifications:
Pass filing test with a minimum of 90% score. Typing/Data entry
test with a minimum score of 25 wpm. Complete and successfully pass
the Patient Access training course. Excellent interpersonal
communication skills (verbal and written). Excellent customer
service skills. Ability to work in a high-volume, fast-paced work
environment. Ability to perform basic mathematical calculations.
Desired: Knowledge of Health Care regulatory guidelines to include
but not limited to HIPAA, AHCA, EMTALA, Sarbanes-Oxley, etc.
Knowledge of insurance contracts, collections, authorizations, and
pre-certification. Basic knowledge of Microsoft Word and Excel.
Ability to work weekends when necessary. Basic knowledge of Medical
Terminology. Bilingual (English/Spanish). Job: Customer
ServicePrimary Location: MiamiOrganization: Baptist Outpatient
ServicesSchedule: Full-timeJob Posting: Aug 23, 2022, 11:48:10
AMUnposting Date: Ongoing
Keywords: Baptist Health South Florida, Miami , Patient Hospitality Specialist, UCC - Country Walk, FT, 8:30A-9P, Other , Miami, Florida
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